ABOUT US…

Since 1992, Device Technologies has been dedicated to improving patients’ lives through leading edge technology and services, supplying hospitals and healthcare professionals with high-calibre medical solutions from around the world. Over 30 years, Device Technologies has developed a reputation for the quality, dedicated service and ongoing support provided by our people. With HQ in Sydney, the company continues to grow, representing over 200 trusted brands, and employing over 1000 highly skilled staff located across Australia, New Zealand and Asia.
Geared towards optimal performance, our culture is built on empowering our people to achieve their goals, aligning with wider business objectives. We focus on productivity, continuous improvement, career development and leadership nurturing to foster a superior workforce.

THE OPPORTUNITY…

We are looking for a dynamic and skilled Field Service Engineer to join our Technical Services team. In this role, you will contribute to the growth of our technical services business by building and maintaining strong customer relationships, supporting sales efforts, and completing tasks in a timely and professional manner.
As a key player in our Technical Services unit, you will become a champion for all products in our portfolio, collaborating closely with the sales and marketing teams and nurturing valuable vendor relationships.

ABOUT YOU…

At Device Technologies, we succeed through our commitment to five key values:
Delivering Innovation - We constantly seek new ideas, technologies, and approaches to meet evolving customer needs and market demands. Through our innovation we continually adapt and transform for our people, our customers and our future success.
Seeking Collaboration - By embracing collaboration we tap into diverse perspectives, skills, and resources to drive innovation, solve complex problems, and achieve common goals.
Taking Ownership - We embrace accountability and initiative. It fosters trust, collaboration, and empowers our people to drive success through proactive responsibility.
Practising Good Business - We strive to embody integrity, responsibility, and sustainability. It involves ethical conduct, transparency, and a commitment to social and environmental stewardship.
Championing the Customer - By placing customers at the heart of decision-making and operations, we enhance experiences, foster loyalty, and collectively strive to improve patient outcomes.
Our ideal candidate for this role aligns with these values.

• Perform corrective service, preventative maintenance and in-house repair in a professional and customer-oriented manner.
• Promptly respond to all service and support calls designated by Technical Service coordinators and regional / national service management.
• Participate in the service management system by actively communicating calendar scheduling with Technical Service coordinators, promptly entering Technical Service Report (TSR) data and effectively managing spare parts inventory.
• Participate in equipment installations as required, working with a team of internal and external technicians, engineers and contractors or the onsite team/hospital facilities department to install and commission equipment.
• Work closely with other departments to contribute to the sales and business development process and ensure that customer needs are met.
• Maintain a safe working environment and proactively identify and deal with issues.
• Escalate identified product faults to regional management and follow up with customer on fault resolution as appropriate.
• Effectively track and account for “boot stock” spare parts inventory via regular stock takes.
• Participate in spare parts warranty returns processes in a timely manner.
• Utilise loan stock equipment to service customer requirements, track and account for equipment movements and maintain equipment in a fully serviceable state.
• Maintain the company’s responsibilities relating to Electrical Licensing, including completing any required electrical qualification to carry out the requirements of the position (where applicable).