Field Service Engineer - Elgin, IL at Flint Group

Elgin, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

0.0

Posted On

21 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Hardware Issues, Software Issues, On-site Maintenance, Repair, Problem-Solving, Time Management, Administration, Record Keeping, Part Management, Customer Communication, Electrical Repair, Mechanical Repair, Digital Voltmeter, Travel

Industry

Printing Services

Description

The Field Service Engineer at Xeikon is a key player in delivering outstanding technical support to our valued customers. Focused on diagnosing and resolving hardware and software issues, the Field Service Engineer ensures peak performance of Xeikon products through meticulous on-site maintenance. Repair and collaborative problem-solving. This role demands not only a strong technical background but also excellent time management skills for efficient service delivery. Additionally, the position involves adept administration to maintain accurate service records and documentation. Major Areas of Accountability Technical Support Keep Technical Support (TSS) updated on current customer interventions Escalate to TSS support if an issue cannot be resolved within one hour Maintain effective part management, including handling Part Returns (RMAs) Customer Experience Proactively communicate with customers regarding service issues and promptly address their concerns Keep customers informed about the current onsite ETA Collaborate closely with customers to understand their technical needs and challenges Ensure punctuality and leave the site in a better condition than upon arrival Administration Keep SMAX work orders current: Labor time, activity logs, RMAS Accurately mark machines up and down in real time Via SMAX Provide detailed activity logs on troubleshooting, resolutions Ensure time cards are accurate and entered daily Continued Self based Training Complete all necessary Litmos classes before due dates Participate in training programs to enhance technical skills Expenses Ensure all expenses are submitted the following Monday of travel Book travel as early as possible to secure the best rates for flights, hotels, and car rentals Position Requirements High School diploma or GED required; Associate’s or Bachelor’s Degree preferred and/or equivalent experience Prior experience in break/fix, electrical/mechanical repair Basic electrical knowledge - must be comfortatble using a digital voltmeter Basic mechanical skills - able to disassemble and reassemble equipment Must be able to travel on short notice and work a Monday - Friday schedule Computer hardware experience is a plus Ability to travel frequently, both domestically and internationally, by car and plane Valid Driver's License required Excellent judgment, discretion, and problem-solving skills Customer service-oriented with the ability to remain calm and professional in stressful situations Detail-oriented with the ability to work effectively under pressure while meeting deadlines Proficient in Internet software, E-mail, Microsoft Excel, and Word Knowledge of the printing industry is a plus Ability to lift and/or move various weights, including up to 100 pounds Willingness and availability to work various hours, including weekends and on-call Ability to work independently without direct supervision Ability to travel up to 100% is required

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Responsibilities

The Field Service Engineer is responsible for delivering technical support by diagnosing and resolving hardware and software issues, ensuring peak performance through meticulous on-site maintenance and repair. Key duties include maintaining technical support updates, managing parts returns (RMAs), proactive customer communication, and accurate administration of work orders and service records.