At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17.000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

WHAT IS THE ROLE ABOUT?

The Field Service Engineer supports the service element of the Endress+Hauser offering by carrying out service activities on site in a manner that delivers efficient and effective outcomes for the customer and maintains a strong customer focus. The role will act as a brand ambassador for Endress+Hauser ensuring strong display of knowledge and competence in all interactions with our customers.

WHICH TASKS WILL YOU PERFORM?

• Build meaningful customer relationships.
• Be prepared to participate and engage fully in training programs and contribute to your own personal development throughout your career with E+H.
• Carry out onsite repairs, service, commission, calibration and troubleshooting of E+H process instrumentation on customer sites as directed.
• Be prepared to work on third party equipment, as needed.
• Ensure that all equipment is both worked on, and left in, a safe manner for customers to use.
• Create service reports and associated paperwork for work completed in a timely manner using the provided software tools. A job is not completed on the part of the FSE until all qualified paperwork is handed over to the client. This is a key deliverable.
• Provide Instrument Support – helpdesk function- to customers when tasked by the Service Co -Ordinator using the provided software tools.
• Provide (if agreed) onsite customer training in applications, service and operations of the E+H products.
• Carry and maintain an effective set of tools and equipment to execute service activities successfully in your company vehicle. E+H agrees to provide specific equipment common to the service function – laptop, mobile phone, multimeter, communication interfaces, etc.Proactively identify and communicate customer feedback in relation to sales, service and training opportunities back to your line manager using the software tool provided.