Full job description

Company Description

TOMRA develops sorting technologies that help make better use of the world’s resources across recycling, mining, and food. With a strong global footprint, we work every day to turn the circular economy into reality.

TOMRA Mining leverages sensor-based sorting solutions to improve recovery, enhance process efficiency, and reduce energy and water consumption—helping customers operate more sustainably and profitably.

We foster a culture of collaboration, purpose, and continuous improvement. Our teams are empowered to make a real impact through innovation, responsibility, and a shared commitment to sustainability.

We are currently seeking for a Field Service Engineer in Mining Service based in the Sydney region responsible for commissioning, maintenance, and troubleshooting of our systems at customer sites.

The role involves extensive travel (150–180 days/year) across Australia and occasionally in the APAC region to remote customer sites, supporting equipment performance, providing remote assistance, and ensuring high customer satisfaction.

Job Description

• Perform field service activities, including the installation, commissioning, testing, operation, maintenance, repair, troubleshooting, and upgrade of sorting equipment.
• Develop and maintain strong customer relationships to ensure high levels of customer satisfaction and long-term success.
• Maintain a regular on-site presence to ensure customer service level agreements are consistently achieved.
• Train and support customer maintenance and service personnel to ensure effective equipment operation and maintenance.
• Provide support for legacy sorting equipment, including the coordination and execution of in-house repairs.
• Ensure field service activities are delivered efficiently, on time, and within budget.
• Deliver technical phone support and field response to customer and equipment issues, including participation in a rostered weekend on-call schedule.
• Provide technical expertise in the testing, configuration, upgrading, and troubleshooting of returned customer equipment and sorting systems at the TOMRA Sydney Test Centre.
• Drive continuous improvement by identifying opportunities and providing feedback to enhance quality, efficiency, and profitability
• Coordinate with customers and internal project teams to support the successful integration of TOMRA sorting equipment, from point of sale through to commissioning and post-commissioning activities.
• Collaborate with internal teams, including Applications and Engineering Design, both within Australia and internationally, to support customer and project requirements.
• Contribute to a positive workplace culture by demonstrating and promoting professional, collaborative behaviours.

Qualifications

• An engineering qualification or trade with a strong inclination towards hands on skills in mechanical and electrical systems, both hardware and software.
• Ability to diagnose and resolve technical issues independently and efficiently
• An electrical qualification or trade would be highly advantageous
• >3 years proven experience in field service, maintenance, and troubleshooting of complex technical equipment
• Customer-focused mindset with excellent communication and interpersonal skills
• Willingness to travel extensively across Australia and occasionally internationally (approx. 150–180 days per year)
• Fluency in spoken and written English
• Other languages are advantageous
• Comfortable using digital tools, service reporting systems, and remote diagnostics
• Australian Drivers licence
• Valid authority to work in Australia

Full job description

Epson is a global leader in imaging technologies

We work in harmony with our environment and communities to make things that improve the way we all live and work.

About the Role

Epson is currently looking for a Field Service Engineer based mainly at our Yennora location.

This role will deliver professional product installations, customer operator training and preventative maintenance services, while supporting trade show bump-in and bump-out activities. The role will primarily focus on planned installation and customer enablement activities and may periodically require regional and interstate travel to support rollout projects. The position will also assist with entry-level product repairs when required, with structured development toward facilitating more complex and higher-level repairs.

About You

• Practical experience in a technical, installation, service or customer-facing role is desirable.
• Strong mechanical and technical aptitude, with the ability to learn product installation, maintenance and repair procedures.
• Confidence delivering hands-on product demonstrations or end-user training to customers with varying levels of technical knowledge.
• Ability to follow technical instructions, work safely and complete tasks accurately with appropriate supervision.
• Basic troubleshooting and diagnostic capability; experience with printing equipment or related hardware is advantageous.
• Strong customer service, communication, organisation and time-management skills.
• Willingness to travel to customer sites, including occasional regional and interstate travel, and to work flexible hours for installations and trade shows when required.

Benefits @ Epson

• Staff benefits and discounts from various partners
• Volunteer Leave
• Birthday Leave
• Free parking onsite

About the Company

At Epson Australia, we believe in openness, team spirit and respect. We focus on what's important. We are a business that looks after our people and are proud of our ambition, and our successes.

We take our environment and sustainability seriously, and we're committed to helping everyone who works here be the best they can be. Our brand is global; however, we've managed to create a unique family culture that feels local and gives you the support you need to find your own way.

How to Apply

If this sounds like you - apply via the link only and include a current resume along with a covering letter outlining why you would be the ideal person for this role.

• Only shortlisted applicants will be contacted
• You must be an Australian citizen or Permanent Resident with full working rights to be considered for this role
• Recruitment Agencies - Thank you for thinking of us, however we do endeavour to fill this opportunity through direct channels at this time. If we find that we do need agency assistance, we will be in touch
• Pre-Employment checks including references and police check will be conducted for the successful candidate

For over 50 years Epson has been a global technology company and an innovator known for creating many world firsts in printing, projection, robotics, wearables and more.

At the heart of our success are our people who have helped us to become a highly-respected brand with many market-leading products in a wide variety of industries through a strong focus on our core values and reputation.

Our company culture values our staff and is based on sustainable development. Epson truly takes care of our people and encourages growth of personal and professional goals. Join our team to play your part in the next chapter of the Epson success story!

For over 50 years Epson has been a global technology company and an innovator known for creating many world firsts in printing, projection, robotics, wearables and more.

At the heart of our success are our people who have helped us to become a highly-respected brand with many market-leading products in a wide variety of industries through a strong focus on our core values and reputation.

• Our company culture values our staff and is based on sustainable development. Epson truly takes care of our people and encourages growth of personal and professional goals. Join our team to play your part in the next chapter of the Epson success story!s