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Field Service Engineer - Europe at Landa Corporation
, , Germany -
Full Time

Start Date

Immediate

Expiry Date

11 Sep, 26

Salary

0.0

Posted On

13 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Technical Support, Troubleshooting, Inkjet Systems, Digital Printing, Offset Presses, Customer Relationship Management, Technical Knowledge Transfer, Interpersonal Skills, English Communication

Industry

Printing Services

Description
Landa is seeking a Field Service Engineer (FSE) to ensure optimal customer satisfaction with Landa's Nanographic Printing presses by providing first-class technical support to Landa's growing customer base and strengthening customer relationships. Responsibilities · Transfer of technical knowledge to press operators to resolve on-site technical issues. · Escalate complex issues to Landa’s worldwide teams to ensure optimal and effective treatment of customer issues. · Harness technical knowledge of the technical aspects of the presses to maximize both press production and productivity. Requirements · 2+ years of experience in product support in the graphic arts industry for digital printers or offset presses · Experience in inkjet systems - an advantage · End-to-end, highly-skilled technical capabilities and strong troubleshooting skills · Valid driving license Attributes · Availability to work flexible hours, with the ability to travel 60%-70% of the time to customers' sites (including overnight trips) · Ability to work under remote supervision and perform well under pressure · Excellent interpersonal skills, working with global customers and colleagues · "Can do" approach using established technical policies and procedures to effectively handle customer issues · Excellent self-learning capabilities - always looking to deepen knowledge of existing systems, technologies, and products · Self-motivated and able to work in a dynamic workplace · Clear and effective English communication skills
Responsibilities
Provide first-class technical support to customers to ensure optimal satisfaction and productivity of Nanographic Printing presses. This includes transferring technical knowledge to operators and escalating complex issues to global teams.