Field Service Engineer at Evertz Microsystems Limited

Burlington, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

18 Oct, 26

Salary

48000.0

Posted On

20 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Ethernet/IP Networking, Troubleshooting, Linux, IP Networking Protocols, Customer Service, Technical Writing, Network Configuration, Commissioning, Network Diagnostics, System Integration

Industry

Computers and Electronics Manufacturing

Description

As the first and often the most frequent point of contact for our clients, you will have the greatest opportunity to influence the client's perception of Evertz. This position is a challenging mix that combines technical know-how and customer service skills both in-house and when traveling to our customer’s production studios and distribution facilities. You will be challenged with configuring, commissioning, and systematically trouble shooting Ethernet/IP networks for the latest advancements in broadcast networks and video processing equipment. Responsibilities: Engage in implementation, documentation and deployment on the build out of both small and large scale IP Networks supporting broadcast infrastructures Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance Assess the customer’s application, troubleshoot and diagnose issues through research and/or re-creation to determine the root cause Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear and professional manner Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback to aid in design changes including customer “feature requests” to product managers Support the development of product communications by generating or authoring customer guides and provide the technical writing group with information including Pinouts, FAQ, Application notes, Best Practices and customer product or system configuration and product integration with other manufacturer’s products Install product(s) or systems at customer sites and delivering training to customers in-house or abroad (RFC 2328), PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), VRF Qualifications: Unparalleled desire to help the customer and deliver service excellence Education in Computer Networking or related recent practical experience Electrical, Electronic, or Computer Electronic Technician or engineering education or related recent practical experience A strong comfort level with Linux is highly desired Some Network trouble shooting experience Knowledge of IP Networking Protocols (IGMPv2/v3, RIP, BGP, OSPF, EIGRP) Knowledge of Internet network technologies (DNS, Firewall, SSH, HTTP) Must have a valid Ontario driver’s license What we Offer: Employer funded benefits program Competitive total compensation package Work-Life Balance Employee assistance plan Employee Discount Platform Career Progression Casual Work Environment Social Events and Sports Teams Onsite Counsellor Location: Burlington, Ontario Hours: 40 hours, Monday - Friday Vacancy: This is an existing position Salary Range: $40,000 to $48,000 per year base salary*, based on experience Additional Compensation: Road bonus, per-diem, on-call pay, over-time About Evertz Microsystems (TSX: ET) Evertz is a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets) worldwide. Trusted by major broadcast facilities, telcos, and satellite providers on every continent, we're known for end-to-end innovation that sets the industry standard. Canadian-headquartered with offices around the world, Evertz has 2,000+ employees and has been recognized as one of Canada's 50 Best Managed Companies — a testament to our commitment to excellence and global impact. Join a team where your work shapes the future of broadcast and new media industries. Evertz is committed to equal opportunity employment. Accommodations are available throughout the recruitment process for applicants with disabilities — please notify HR when scheduling your interview. Artificial intelligence (AI) technology may be used in our recruitment process to assist with resume screening and interview note-taking. All hiring decisions are made by our team without AI involvement. Please note, this email address will only respond to requests regarding privacy concerns. This inbox will not respond to job applications, resumes, or questions regarding an application. When you apply to a job on this site, the personal data contained in your application will be collected by Evertz Microsystems Ltd (“Controller”), which is located at 5292 John Lucas Drive, Burlington, Ontario, Canada and can be contacted by emailing privacy@evertz.com. Controller’s data protection officer is Nadiera Toolsieram, who can be contacted at privacy@evertz.com. Your personal data will be processed for the purposes of managing Controller’s and its' subsidiaries' and affiliates' recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. A complete privacy policy can be found at https://evertz.com/contact/privacy/ Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

Responsibilities

Configure, commission, and troubleshoot Ethernet/IP networks for broadcast and video processing equipment at client sites. Act as a primary technical contact to resolve operational issues and provide documentation and training to customers.