Field Service Engineer Food Safety at Rochester Midland Corporation

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Full Time

Start Date

Immediate

Expiry Date

21 Feb, 26

Salary

0.0

Posted On

23 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical, Problem Solving, Planning, Time Management, Communication, Customer Service, Water Treatment, Food Sanitation, Technical Training, Troubleshooting, Equipment Calibration, Monitoring Tools, MS Office, CRM Software, Teamwork, Detail Oriented

Industry

Chemical Manufacturing

Description

Rochester Midland Corporation, a leading manufacturer and global supplier of specialty chemicals is seeking an experienced Field Service Engineer for its Food & Beverage Division to support customer accounts. The Field Service Engineer provides an advanced level of service and consultation to the customer’s applications needs related to water treatment & food sanitation. This position performs advanced troubleshooting and optimization, while maintaining best in class quality standards. It also delivers our value proposition to the customer to secure recurring business, customer satisfaction and long-term customer loyalty. ESSENTIAL JOB FUNCTIONS * Provide in-depth advice on customer applications for optimal performance results * Perform consultative support for new installations, equipment calibrations, including remote monitoring and feeding technology * Service the mechanical installation and secure performance and reliability of pumps, piping, chemical feed systems, storage tanks and other connected systems * Maintain and develop the relationship with customers and key stakeholders along with the sales account manager * Deliver customer technical training as required * Identify new business opportunities and transfer sales leads to the sales teams * Provide comprehensive customer service report according to RMC policies using RMC tools * Properly maintain all Company-owned equipment e.g. tools, instruments, safety equipment and vehicle * Complete all administrative requirements including basic skills/safety training courses * Manage inventory / supplies required at customer site * Deliver upon service KPIs, including safety, productivity, customer satisfaction * Secure conditions for safe operations, according to existing RMC & Customer policies, procedures * Perform similar/related duties as needed EDUCATION/ SPECIAL LICENSES OR CERTIFICATION: * Bachelor’s degree in chemistry, engineering, or related field preferred * Valid driver’s license EXPERIENCE: * Minimum of 5 years of maintenance, sanitation, water treatment and/or food plant industry related experience * Expert level knowledge of food and water treatment fundamentals, practices, and terminology SKILLS: * Excellent presentation, verbal, and written communication skills * Knowledge base in cooling, boiler, wastewater and food sanitation * Proficient in the use of monitoring and diagnostic tools * Able to build professional customer presentations using MS Office tools * CRM software COMPETENCIES: * Analytical * Problem Solving * Planning, priority setting, and time management * Autonomous * Ability to succeed in a fast-paced environment * Quality and detail oriented * Teamwork * Transparency in communication PHYSICAL REQUIREMENTS/ WORKING CONDITIONS: * Sit or stand for extended periods of time * Capability to move up to 60 lbs. by hand and 300lbs with use of hand truck * Ability to climb stairs and ladders * Visual acuity necessary to utilize computers and electronic devices * Extra hours and some travel may be required

Responsibilities

The Field Service Engineer provides advanced service and consultation for customer applications related to water treatment and food sanitation. This role includes troubleshooting, optimizing systems, and maintaining customer relationships to ensure satisfaction and loyalty.