Field Service Engineer at Ford Global Career Site

Albany, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

0.0

Posted On

09 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Field Service Engineering, Automotive Diagnosis, Repair Assistance, Customer Relations, Technical Support, Process Improvement, Inventory Management, Communication Skills, Problem Solving, Team Collaboration, Coaching, Legal Support, Technical Expertise, Microsoft 365, Automotive Certifications, Travel

Industry

Motor Vehicle Manufacturing

Description

You'll spend about 4 days per week in Ford and Lincoln dealerships, focusing on three primary areas: Routine Dealership Visits & Service Performance Visit assigned dealerships on a regular (approximately 30-day) cadence. Meet with the General Manager and Dealer Principal to review: Overall health of the service department Repeat repair trends Fixed Right the First Time and Repeat Repair performance Ensure technicians understand their development path and that management actively supports it. Analyze why Field Service Engineer involvement was needed on difficult-to-repair vehicles. Ensure dealerships maintain a robust and complete inventory of Essential Service Tools and Equipment. Established and active employee resource groups Provide insights and recommendations to improve repair quality, efficiency, and customer satisfaction. Technical & Repair Assistance Provide in-dealership repair assistance for properly escalated technical hotline cases. Lead diagnosis and repair strategy on “difficult to repair” vehicles through to resolution in a timely, expedited manner. Offer clear diagnostic guidance and coaching to dealership technicians to strengthen their long-term capabilities. Legal, Customer Relations & Dispute Resolution Support Support Ford legal counsel, executive liaison, and dispute resolution teams. Perform vehicle inspections and, when needed, complete final repair attempts. Serve as a technical expert in depositions, arbitrations, and trials, representing Ford's repair standards and technical position. Consultative & Process Improvement Initiatives Bachelor's degree or equivalent combination of relevant education and experience. 2+ years of automotive dealership diagnosis and repair experience. Ability to attain/maintain Ford Sr. Master Certification within 24 months of hire. Valid, unrestricted driver's license. Ability to operate manual transmission vehicles. EPA 609 Certification, or the ability to obtain it within 30 days of hire. Ability and willingness to travel with overnight stays on a weekly basis. 2+ years of experience using Microsoft 365 (e.g., Outlook, Teams, Word, Excel, PowerPoint). Bachelor's degree or equivalent in an automotive-related field, such as (but not limited to): Automotive Technology Automotive Technology Management Field Service Operations Advanced Vehicle Systems Automotive Engineering Automotive Engineering Technology Automotive Service Technology Automotive Industry Management Ford-specific Automotive Repair Technical Training, including heavy trucks and diesel. Automotive Service Excellence (ASE) certifications in one or more of the following: A, C, E, G, H, L, T, X series 5+ years of Hands-on vehicle diagnosis and repair experience (dealership or independent), especially with Ford and/or Lincoln brands. Proven ability to independently plan, organize, reorganize, prioritize, and problem-solve in a dynamic field environment. Strong professionalism and customer-facing skills, including: Service and customer interface experience Comfort working with dealership leadership, customers, and cross-functional Ford teams

Responsibilities

The Field Service Engineer will conduct routine dealership visits to assess service performance and provide technical assistance for difficult repairs. They will also support legal and dispute resolution efforts while ensuring dealerships maintain essential service tools and equipment.