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Field Service Engineer at Ford Global Career Site

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

0.0

Posted On

21 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Diagnostic processes, Technical performance optimization, Workshop metrics management, Technician training, Recruitment initiatives, Customer service, Mechanical troubleshooting, Problem solving, Consumer law knowledge, Vehicle servicing, Vehicle repair

Industry

Motor Vehicle Manufacturing

Description

As a Field Service Engineer, you will be a crucial partner for Ford dealerships, driving the optimisation of their technical performance. You will be accountable for key workshop metrics, including Fix It Right The First Time (FRTFT) rates, diagnostic processes, and ensuring efficient vehicle servicing and repair. This role involves actively supporting dealers with technician training plans, recruitment initiatives, and fostering recognition opportunities. Ultimately, you will enhance the efficiency, competency, and technical strength of dealership workshops, directly improving customer service and satisfaction.

Responsibilities

The Field Service Engineer will optimize technical performance at Ford dealerships by managing workshop metrics and diagnostic processes. They will also support dealers through technician training, recruitment initiatives, and fostering recognition to improve customer satisfaction.