Field Service Engineer（浜松） at GE HealthCare

Hamamatsu, Shizuoka Prefecture, Japan -

Full Time

Start Date

Immediate

Expiry Date

09 May, 26

Salary

0.0

Posted On

08 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Field Service Experience, Communication Skills, Operational Improvement, Technical Knowledge, Problem Solving, Customer Satisfaction, Maintenance, Installation, Escalation, Team Collaboration, Healthcare Services, Clinical Knowledge, Trust Building, Proposal Development, Relationship Management, X-ray Operations

Industry

Hospitals and Health Care

Description

Job Description Summary フィールドエンジニアは、担当エリアにおけるフィールド業務全般、設置、点検、修理、保守・請求業務等の作業を行い、顧客満足度の維持・向上に努め、顧客と製品におけるビジネスの成長と利益を最大にする責任を持ちます。また、フィールドエンジニアは、担当装置における臨床的な知識も含む技術力向上に取り組み、コマーシャルの提案を含む医療機関におけるヘルスケアサービスの効果的な運用をサポートし、お客様からの信頼を獲得していきます。また、担当営業と共闘してシェアゲインにサービスとして貢献していきます。提携販売店と良好な関係を築き、ビジネスパートナーとして、地域に根付いたビジネスの展開を行います。 GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. Job Description ＜職務内容＞病院内における医療機器（画像診断装置）の新規設置、導入業務。顧客装置の安定稼働を目的として保守点検および故障修復業務とそれに伴う請求等の業務。顧客とコミュニケーションを行い、顧客満足度の改善維持向上を行う。顧客からのクレームを受け部内外関係者へ適切にエスカレーションを行い問題解決を図る。業務を通じて発見された改善機会等について、積極的に部内関係者と協議し改善を図る。電気/機械系のフィールドサービス経験1～2年以上（未経験者の場合は電気/コンピューター/ネットワークの基礎知識）顧客に論理的に発生事象を説明できるコミュニケーションスキルオペレーション改善を目的として自分の考えを持ち提案し実行する能力マニュアルを読解し点検・修理を正確におこなうスキル顧客サイトにて発生した問題に対して正確にエスカレーションし解決に導くことが出来る能力普通自動車免許＜あれば好ましい要件＞ X線作業主任者資格英語力 GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support. Additional Information Relocation Assistance Provided: No At GE HealthCare, we see possibilities through innovation. We’re partnering with our customers to fulfill healthcare’s greatest potential through groundbreaking medical technology, intelligent devices, and care solutions. Better tools enabling better patient care. Together, we are not only building a healthier future but living our purpose to create a world where healthcare has no limits.

Responsibilities

The Field Service Engineer is responsible for installation, inspection, repair, and maintenance of medical equipment in hospitals, aiming to maintain and improve customer satisfaction. They also support effective healthcare service operations and collaborate with sales teams to contribute to business growth.