Field Service Engineer - Houston, Texas at Raith America Inc

City of Troy, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Sep, 26

Salary

110000.0

Posted On

10 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Root Cause Analysis, Troubleshooting, Precision Equipment Servicing, Electronic Test Equipment, Mechanical Engineering, Ultra-High Vacuum Systems, High Voltage Supplies, Robotics, Electromechanical Systems, Precision Stages, SEM/FIB/TEM Servicing, Customer Support, Hardware Installation, Software Support, Technical Data Interpretation, Communication Skills

Industry

Nanotechnology Research

Description

About us We are a world-leading high-tech company developing maskless nanofabrication systems and characterization solutions. Defined by a dynamic environment that is at the forefront of tomorrow’s technological advances on a global scale, we are seeking challengers ready to shape the future with us. We are looking for individuals who thrive in visionary and collaborative environments, bringing their unique strengths and their passion to make RAITH the innovative force it is. Interested to write the next chapters of our success story together with our 450-strong team? Raith America, Inc. has a full-time vacancy in Houston, Texas for a Field Service Engineer. You will work out of your home office within commuting distance of Houston to support our customers in the Americas. Your mission Provide remote and on-site support for hardware and software related issues on Raith systems. Perform instrument installations, qualifications, updates, upgrades, maintenance and repairs. Utilize technical expertise to gather and interpret system data to solve complex equipment issues quickly and effectively with support from Raith Technical Support Specialists Become an expert in operating and support Raith systems through our comprehensive internal and on-site training program Provide feedback for Continuous Improvement on systems and procedures Communicate with colleagues and customers at a professional and proactive level Over time, advance your career by becoming an expert in supporting multiple Raith product lines and providing escalation support for the most challenging issues. Your Qualifications Associate or bachelor’s degree in an Engineering or science-related field. Mechanical or Electrical Engineering degree preferred and Miliary experience a plus. 2 to 5 years practical engineering experience requested. Exceptional team working and communication skills are critically important as well as being solution driven and customer oriented. Outstanding independent problem-solving skills using root cause analysis methods. Experience in servicing precision equipment (installation, maintenance, troubleshooting and repairs). Proficiency with electronic test equipment and hands-on mechanical experience with semiconductor instrumentation. Knowledge of ultra-high vacuum systems, high voltage supplies, robotics, electromechanical systems or precision stages is preferred. Experience servicing SEM/FIB/TEM instruments is a plus Ability to travel locally and occasionally to other locations in the Americas and Europe Why us? Contact person

Responsibilities

Provide remote and on-site hardware and software support, including installation, maintenance, and repair of Raith systems. Gather and interpret system data to solve complex equipment issues and provide feedback for continuous improvement.