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Field Service Engineer at HP Law

Avon Park, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

36.05

Posted On

08 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relations, Technical Problem Solving, Autonomy, Proactive Monitoring, System Configuration, Installation, Maintenance, Repairs, Training, Communication, Relationship Building, Project Planning, Escalation Procedures, Customer Satisfaction, Problem Prevention, Equipment Assembly, Integration

Industry

IT Services and IT Consulting

Description

Perform installations, training, maintenance, and repairs on customer equipment. Understand customer goals and identify the consequences of various solutions. Work according to the project plan, installation plan, and escalation plan. Configure system hardware, software, and network components. Assemble and integrate system/product and verifies system/product operation. Use proactive monitoring procedures to identify problem-prevention opportunities. Provide the customer with an overview of installation activity, site-specific information, and access to appropriate contacts. Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Handle customer-relations problems promptly and appropriately and escalate issues according to established procedures. High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. Candidate must be based in Miami, FL Metro Area. The ability to build and maintain ongoing relationships with customers, peers, and support partners The ability to perform under pressure where customers rely on you to solve their technical problems Ability to work autonomously. Ability to lift, bend and stoop throughout the day as necessary to repair printers. Salary: The pay range for this position is $28.85 to $36.05 USD per hour (applies to United States of America candidates only).

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Responsibilities

The Field Service Engineer will perform installations, training, maintenance, and repairs on customer equipment while ensuring high levels of customer satisfaction. They will also configure system hardware, software, and network components according to project plans.