Field Service Engineer I (Remote - Memphis / Nashville, TN) at Cytek Biosciences

, , United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

42.0

Posted On

23 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Installation, Troubleshooting, Maintenance, Repair, Flow Cytometry, Technical Support, Customer Service, Documentation, Parts Inventory Management, Fault Isolation, Corrective Action, Field Service Reporting, Instrument Qualification

Industry

Biotechnology Research

Description

Cytek Biosciences is a leading cell analysis solutions company headquartered in Fremont, California. The company is driving innovation in flow cytometry and single‑cell analysis through its patented Full Spectrum Profiling™ (FSP™) technology, enabling high‑resolution, high‑content, and high‑sensitivity cellular analysis for research and clinical study applications. Cytek’s integrated suite of instruments, software, reagents, and services supports scientific discovery across immunology, oncology, cell therapy, and broader life sciences research. As a Field Service Engineer I at Cytek Biosciences, you will be an integral part of our worldwide service organization, delivering exceptional installation, maintenance, troubleshooting, and support of our advanced flow cytometry and diagnostic instrumentation at customer sites. Prefer candidates who are based in Memphis / Nashville, TN. ESSENTIAL DUTIES & RESPONSIBILITIES To succeed in this role, you must be able to perform the following duties accurately, professionally, and efficiently. Reasonable accommodations will be considered as needed. * Install, troubleshoot, maintain, and repair Cytek flow cytometers and upgrade products in a timely and proficient manner. * Represent Cytek professionally and courteously with customers, supporting our reputation for service excellence. * Understand customer needs and provide feedback to help improve Cytek products and services. * Manage your daily schedule to prioritize urgent customer needs and set appropriate expectations for non‑urgent issues. * Provide comprehensive customer support through technical phone assistance, service visit coordination, information gathering, fault isolation, corrective action, and resolution of site visits with high quality and efficiency. * Complete all required business documentation—Field Service Reports, Instrument Qualification Reports, Parts Return Tags, and Travel Expense reports—with accuracy and timeliness. * Maintain and regularly audit your personal service parts inventory to ensure parts accuracy and readiness. * Perform other duties as assigned to support business objectives. REQUIREMENTS & QUALIFICATIONS The qualifications below reflect the knowledge, skills, and abilities required for successful performance in this position: * Bachelor’s degree in Life Sciences, Engineering, or equivalent technical military service preferred. * 0–2 years of experience in a laboratory setting, with experience in flow cytometry considered a strong plus (not required). * Prior experience in flow cytometer repair or technical support is desirable but not required. * Basic understanding of biological principles, especially as they relate to flow cytometry. PHYSICAL DEMANDS & WORK ENVIRONMENT The following physical requirements are representative of those necessary to perform the essential functions of the role. Reasonable accommodations will be made when appropriate: * Full‑time availability, generally Monday through Friday, 8:30 a.m. to 5:00 p.m., with occasional evening or weekend work as required. * Willingness and ability to travel via commercial airlines, train, or rental vehicle to customer sites. * Ability to lift up to 25 lbs safely and work standing for extended periods (up to 4 hours at a time). Cytek Biosciences is an equal‑opportunity employer. All qualified applicants will receive consideration without regard to race, color, age, religion, sex, gender identity, sexual orientation, national origin, genetic information, disability status, veteran status, or any other characteristic protected by law.

Responsibilities

The Field Service Engineer I will be responsible for the installation, troubleshooting, maintenance, and repair of Cytek flow cytometers and upgrade products at customer sites. This role also requires representing Cytek professionally, managing schedules to prioritize urgent needs, and providing comprehensive technical phone support.