JOB SUMMARY

The Field Service Engineer II fixes, maintains, tests, and calibrates complex diagnostic imaging equipment/systems to ensure its safe and proper operation. Maximizes patient safety by implementing the proper use, application and operational performance of patient care equipment.

QUALIFICATIONS

• EDUCATION - Associate’s Degree or 2 years of work experience above the minimum qualification
• EXPERIENCE - 4 Years of Experience

• Performs scheduled preventive maintenance (PM) according to hospital policies, procedures and industry-recognized standards, using specialized test equipment, tools, and simulation devices.
• Maintains, services, troubleshoots and calibrates a variety of complex diagnostic imaging systems by using manufacturer service manuals, schematic diagrams, and vendor expertise. Identifies the most prudent means of fix based on clinical need and cost.
• Documents all service events, performance tests and corrective maintenance according to department policy, using computerized maintenance management software applications and other standard office software applications.
• Accountable for ordering repair parts, timely return of applicable repair parts, and timely submission of applicable order-related documentation.
• Helps with assigned projects, related to the installation, relocation, and disposal of medical imaging equipment/systems.
• Has effective communication with customer(s) using various communication tools, to establish rapport with staff and to keep clinical staff and appropriate clinical management informed of the status of repairs.
• Communicates and works in conjunction with imaging equipment service providers to facilitate efficient equipment installs and fixes.
• Recommends improvements to PM schedule frequency, testing procedures and/or documentation forms. Participates in and/or helps with development of departmental and hospital-based continuous quality improvement initiatives.