JOB DESCRIPTION

When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

MINIMUM EDUCATION & EXPERIENCE

• Bachelor’s degree in analytical chemistry, chemical engineering, or equivalent
• Preferred hands-on experience as a field service engineer or scientist/chemist in a lab setting supporting Chromatography (liquid/gas/ion) and Mass Spectrometry equipment systems at various customer labs
• 2+ years of experience with Chromatography (liquid/gas/ion) and Mass Spectrometry equipment systems, e.g. installation, preventative maintenance, fixing, operation, etc.)

KNOWLEDGE, SKILLS, ABILITIES

• Analytical troubleshooting and problem-solving abilities.
• Interest in technology and IT trends.
• Knowledge of electron microscopes is an advantage.

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT

• Must be available to travel on a daily and up to 50% overnight within territory (New York City, NJ, PA)
• Able to lift 40 lbs.
• Able to stand for long periods of time
• Able to work overtime
• Valid Driver’s License Required, and be able to travel into DOE, DOD, and National Laboratories
• Able to successfully pass federal background checks

• Carry out Installation, maintenance and training of Chromatography and Mass Spectrometry product in a professional, reliable, and customer-orientated manner
• Responsibility for meeting customer SLA and internal KPI objectives
• Ensuring customer satisfaction in all aspects of services provided
• Share experience and standard approach of product services and applications with colleagues. Contribute to knowledge base to allow continued improvement of work efficiency and effectiveness
• Assist the Commercial Team with technical information, training, and demonstrations
• Accurately document field service activities, including installation report and service work report, and timely submit through the required system