Winning the race to bring new healthcare products safely to a waiting world drives Rapid Micro Biosystems (RMB) to combine today’s innovative technologies as never before. Your career at RMB puts you at the center of diverse global teams that span robotics, AI, Machine Learning, imaging, microbiology, and more, re-shaping how urgently needed pharmaceuticals are made, tested, and released for decades to come. The sky’s the limit.
Careers at RMB are fast-moving, with the high growth you’d expect from a world leader in microbiology automation. Advancement at RMB affords an opportunity to achieve your personal goals and develop your passions, in an inclusive environment where every employee has the resources and opportunities to hone their skills. You’ll do more, learn more, and have the ability to make a profound impact on our business.
The Field Service Engineer 2 is responsible for installing and maintaining Growth Direct systems to meet or exceed customer expectations. This position requires advanced problem-solving skills, both technically and in handling customer situations. The FSE 2 is an experienced professional with well-developed communication skills who has a full understanding of industry practices and company policies. As a trusted resource, the FSE 2 has earned the autonomy to make decisions on prioritization of field activities with little to no supervision or guidance.

SKILLS:

• Demonstrated ability to read, comprehend, and interpret scientifically written documentation, including - organizational and instrument procedures, and those from customer/regulatory agencies
• Strength in defining problems, collecting data, establishing facts, and drawing valid conclusions
• Well-developed and professional output of written and spoken communications
• Expertise in decision making as related to prioritizing schedule, making travel choices, and recognizing when to escalate issues to management
• Computer/Microsoft Office proficiency, especially in Outlook, Excel
• Professional email etiquette
• Regularly makes decisions autonomously with little or no guidance/supervision; a trusted resource

Knowledge:

• Experience working with mechanical systems consisting of pneumatic and servo controlled mechanisms
• Experience working directly on software controlled instruments
• Demonstrated experience working in ISO or GMP controlled environments in the life science field
• Acquired knowledge of computer networking
• Previous experience having worked as a field engineer and understanding of appropriate and professional customer handling are required.
• Strong understanding of the FSE role for mentoring and developing more junior FSE’s
• Deep knowledge of procedures to effectively contribute to updates and procedure improvements

Education:
Minimum of technical degree or equivalent military experience, bachelor’s degree preferred

Please refer the Job description for details