Field Service Engineer II - Semiconductor at head-huntress.com

San Jose, California, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Aug, 26

Salary

0.0

Posted On

25 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Vacuum Technology, PVD, Troubleshooting, Equipment Installation, Calibration, Hardware Support, Software Support, Technical Documentation, Clean Room Protocols, Customer Service, Robotics, Inventory Management

Industry

Staffing and Recruiting

Description

Overview Are you seeking an opportunity to work with today\'s most advanced thin film processing tools? Anelva tools have been delivering cutting edge performance in thin films deposition (PVD) and enabling our customers to manufacture the most advanced hard disks and volatile memories/nonvolatile memories. We have an exciting opportunity in San Jose, CA to directly interface with customers to support their Anelva equipment in the field, which includes troubleshooting and installations. This position performs technical support of the high vacuum equipment for PVD and related robotics. The individual must understand vacuum technology, general practices, and procedures within the semiconductor field and be able to apply such skills fluently to perform field service duties at customer’s clean room. In addition, provide on-call technical support, which may require off shift work. This position requires full-time presence at your assigned office(s)/worksite(s). Responsibilities Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19 Responsible to monitor, inspect, setup, calibrate, and maintain semiconductor process equipment in the field to prevent equipment down time. Troubleshoot hardware and software related issues and implement solutions Collect data for software related issues and discuss with headquarter in Japan. Accurately document all maintenance activity and provide field service reports. Install equipment control software and maintain record of software revision history. Participate in the installation of equipment at customers\' sites. Monitor stock level of service parts and equipment to ensure adequate inventory is available for repair work. Provide training and assistance to other technicians. Effectively communicate with customers, Canon USA and Canon-Anelva Japan employees, Escalate serious or complicated repair problems to senior level team members.

Responsibilities

The role involves installing, calibrating, and maintaining semiconductor PVD process equipment at customer sites to minimize downtime. It also requires troubleshooting hardware and software issues and providing technical reports and training.