JOB SUMMARY

Troubleshoots and repairs service issues on equipment in the field in a timely manner, performs startup on tools at customer’s site and provides customer’s training. Performs customer retrofits in the field and PLC programming when required.
Possible Locations: Italy or Ireland (Non-Remote)

JOB REQUIREMENTS, SKILLS, AND EXPERIENCES

• Knowledge: Good working knowledge of electricity, NEC, fire codes, SEMI codes, fluid dynamics and assembly techniques and safety. Working knowledge of PLC programming using ladder logic.
• Skills: Skilled in analyzing and diagnosing equipment malfunction with a systematic approach utilizing deductive reasoning. Skilled in point-to-point wiring, mounting electrical components and problem solving as well as ability to use power hand tools, read schematics and some knowledge of systems control.
• Education: High school graduate with AA technical degree preferred.
• Level and type of experience: Two years in similar position. In-house procedures and regulations.

• 3+ years of field service experience and/or 1-2 years in the Semiconductor industry
• (Non-Remote) Able to: (a) travel both domestically and internationally, (b) up to 75% of the time, and (c) within 4 hours’ notice if needed.
• (Remote) Able to: (a) travel both domestically and internationally, (b) up to 100% of the time, and (c) within 4 hours’ notice if needed.
• Able to listen to the customer and troubleshoot problems and translate them into action items to repair.
• Able to repair equipment in the field.
• Able to train customers on equipment maintenance and operation.
• Able to read blueprints, electrical schematics and plumbing schematics.
• Able to wire point to point wiring and solder according to blueprint.
• Able to assemble electrical including bundling wires in a neat and easy to access manner labeling all wires.
• Able to recognize electrical relays, controllers, switches and understand their use.
• Able to assemble valves, fitting and plumbing components leak tight.
• Able to write PLC code using ladder logic and troubleshoot code.
• Able to accurately wand time and materials on Global Shop
• Able to use power hand tools safely and efficiently including but not limited to drill motors, solder, multi-metes, crimpers, stud weld gun and drill presses.
• Able to weld various plastics such as pvc-c, pvdf, and halar.
• Able to communicate accurately with the customer and factory.
• Able to follow company procedures and document service issues, schematic changes, blueprints, etc.
• Able to contribute to team effort by cooperating, contributing, and sharing knowledge and skills.
• Responsible for other duties and task as assigned and, in some circumstances, may be completely unrelated to this position