Contract Type: 6 Month rolling contract
Hours: Monday–Friday, 9:00–17:30 (37.5 hours per week)
We are hiring Field Service Engineers to deliver high-quality IT hardware support across the UK. This role is focused on break-fix of Lenovo laptops and AIOs, light IMAC duties, Windows deployments, desk side support site cover, and hands-and-feet support. You’ll plan your own day around scheduled tickets, travelling between sites in a provided van, and working as part of a wider regional field team.

REQUIRED SKILLS & EXPERIENCE

• Minimum 3 years’ field service experience in IT hardware repair
• Confident in laptop diagnosis and repair, especially Lenovo models
• Able to work independently, plan daily routes, and manage multiple call-outs
• Comfortable with Windows deployments and following technical procedures
• Full UK driving licence – daily driving required (no more than 6 penalty points)
• I.T. Hardware toolkit required
• No history that would preclude the applicant from gaining government SC clearance
• Flexibility for start and finish times to suit the business
• Excellent communication skills
• Excellent customer-facing skills

ABOUT US:

A&O IT Group is a leading provider of global IT services, delivering end-to-end support solutions across multiple sectors. With over 50 years of experience, we pride ourselves on our commitment to reliability, flexibility, and service excellence. Joining our team means being part of a trusted name in IT field services, with opportunities to work on high-profile national contracts.

• Perform break-fix on Lenovo laptops and Lenovo AIOs
• Carry out IMAC activities (Installs, Moves, Adds, Changes) for end-user IT equipment
• Rebuild and image devices using standard Windows deployment tools
• Provide basic hands-and-feet support for infrastructure tasks (e.g. patching, device swaps)
• Provide desk side support site cover as required
• Represent A&O IT Group professionally on-site