Are you a skilled, customer-focused professional seeking a rewarding opportunity? We are looking for a Field Service Engineer to join our team. You’ll deliver exceptional service, leveraging technical expertise and communication skills to ensure customer satisfaction while adhering to safety standards and company procedures.Attending customers premises to Conduct Service, Repair, Commissioning & Inspections to Market leading Wastewater treatment plants, Pump stations, Oil Interceptors & Rainwater Harvesting Systems. As a Field Service Engineer, you’ll tackle diverse tasks in an environment that values growth. Whether troubleshooting in the field, excelling in customer service, or undergoing advanced training, each day offers new challenges and rewards.

• Perform Confined Space Entry for Internal Inspections / Repairs.
• Diagnosing faults to repair or replace the equipment with an emphasis on first time first fix FTFF so customers have peace of mind.
• Communicating issues, problems, and solutions through escalation points.
• This position is mainly lone working.
• Ensure customers are contact first thing with ETA and keep up to date of any delays.
• Carry out a visual risk assessment on each job as required and raise any concerns with line manager.
• Provide feedback on parts used in line with procedures to complete a task ensuring at all times parts are pre-paid when dealing with an end-user.
• Delivery good customer service at all times and discuss with customer on all recommendations onsite including service plans and upgrade options and note these on your report.
• Carry out monthly stock takes on van stock or stock stored at lockups.
• Carry out on-the-job training and partake in personal training courses as required.
• Liaise with customer on site as required and keep them abreast of any issues/updates on their expectations and seek office involvement where additional unforeseen costs will require paid for.
• Ensure all company property and vehicles are maintained in line with company policy.