Field Service Engineer - Laboratory Instrumentation
Location New Jersey, United States
Date posted August 18, 2025
Job ID 20128
Pay Range $75,000 to $85,000 Base Pay (based on skills, experience, and location)

Summary
Reporting to Field Service Manager the Field Service Engineer will conduct on-site
installations, repairs, preventive maintenance and customer training (hardware, software and
limited applications), for assigned instrumentation. Support the North American Service
Operations to include Field Service, In-House Repair, Sales, Customer Service and Product
Management. The position will represent the Mettler Toledo standard of ‘Trusted Advisor’ to
our customers.

Essential Duties and Responsibilities include,

• Perform on-site installations, repairs, upgrades, and maintenance of assigned AutoChem

instrumentation, including but not limited to infrared reaction profiling equipment, laser
crystallization monitoring equipment, automated lab reactor and sampling solution

systems, proprietary software and associated applications

• Establish and maintain the “Trusted Advisor” role for all customer interactions by

delivering exceptional customer service, expertise, product positioning, lead generation

and training throughout the product lifecycle

• Consistently document, communicate and manage customer issues with the Sales, Service

and support teams

• Proactively prioritize, schedule, track and execute service assignments to satisfactory

completion

• Document and report scheduling, utilization and escalation in a timely manner
• Possess general software literacy and knowledge of Windows-based operating systems
• Overnight Travel requirements in excess of 50%, that may include extended overnight trips inside

and outside assigned U.S. territory with international travel for service product training

• Demonstrates exemplary skills in customer relations and enhance customer satisfaction /

perceptions by providing value added services (e.g. Equipment Qualification)