Field Service Engineer – Laser Cutting Machines at Human Quality - HQP

Monterrey, Chiapas, Mexico -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Installation, Commissioning, Preventive Maintenance, Corrective Maintenance, Troubleshooting, PLC Diagnostics, CNC Systems Diagnostics, Team Supervision, Service Standards Compliance, Safety Protocols, Quality Guidelines, Technical Coaching, Electrical Diagrams Interpretation, Technical Drawings Reading, Laser Cutting Technology, Industrial Automation

Industry

Business Consulting and Services

Description

💼 Field Service Supervisor – Laser Cutting Machines 📍 Location: Mexico (Travel Required) Our client is a global company specialized in industrial machinery and laser cutting systems for the metalworking industry. They are currently seeking a Field Service Supervisor to lead field service activities, supervise technical teams, and ensure high-quality service delivery for advanced laser cutting equipment. Responsibilities • Supervise installation and commissioning of laser cutting machines at customer facilities • Coordinate and oversee preventive and corrective maintenance activities • Lead troubleshooting of electrical, electronic, and mechanical issues • Provide guidance and support on PLC and CNC systems diagnostics • Supervise field service engineers and technicians during service operations • Ensure compliance with service standards, safety protocols, and quality guidelines • Act as main point of contact for customers during service interventions • Monitor service performance, reporting, and follow-up on service tickets • Support team development, training, and technical coaching • Interpret electrical diagrams and technical drawings Requirements • Bachelor’s degree in: Mechatronics Engineering Electrical Engineering Mechanical Engineering • 5+ years of experience in field service, preferably in industrial machinery • Previous experience supervising or leading technical teams • Experience with laser cutting machinery preferred • Strong troubleshooting and diagnostic skills • Advanced English Technical Knowledge • PLC and CNC systems • Industrial automation • Electrical and mechanical systems • Laser cutting technology / laser electronics • Reading technical drawings and schematics Additional Requirements • Valid driver’s license • Passport and US Visa • Availability to travel within Mexico, USA • Availability to travel Monday to Friday • Strong communication and leadership skil Benefits • Competitive salary • Food vouchers • Savings fund • Private medical insurance (employee & family) • Life insurance • Company car • Corporate credit card • Overtime payment

Responsibilities

The Field Service Supervisor will lead field service activities, supervise technical teams, and ensure high-quality service delivery for advanced laser cutting equipment. Key duties include overseeing installation, commissioning, and coordinating preventive and corrective maintenance.