Job #: R-00163914
Location: Liverpool, POST-MER
Category: Field Services
Schedule (FT/PT): Full Time
Travel Required: Yes, 100% of the time
Shift: Day
Remote Type: Hybrid Remote
Clearance: UK - BPSS
External Referral Program: Ineligible
Sector: Commercial & International

DESCRIPTION

Under limited supervision and usually acting independently, or with the site-based team, performs a wide variety of technical support activities by installing, troubleshooting, maintaining and servicing x-ray and CT based security systems at customer sites. Typically handles complex products and/or problems and may provide technical guidance to lower level technicians. Helps develop and maintain relationships and favourable contacts with all airports in region. Helps ensure unparalleled customer satisfaction through the delivery and maintenance of best-in-class security and detection products and related professional services. The duties and responsibilities may change from time to time without notice and include but are not limited to the duties described below.

REQUIREMENTS

• Excellent customer interface, presentation and communication skills, both verbal and written are required. Knowledge of complex digital and analog circuitry is required, Linux a plus. Knowledge of complex mechanical systems, familiarity with test equipment (DVM and oscilloscope) and experience with High Voltage and X-ray producing equipment preferred. Team player with ability to prioritize and work under pressure in a fast-paced environment with minimal oversight. Ability to perform multiple activities simultaneously and independently. Must be available to travel throughout the UK on short notice, work non-standard hours, travel on weekends, Bank Holidays and assist other field sites as required. May be required from time to time to lift heavy weights.
• Microsoft 365
• Demonstrate advanced proficiency in IT systems, Network & PLC diagnostics, and specialised software platforms used in aviation security systems. The role requires hands-on experience in performing software maintenance, diagnostics, and executing secure in-field software upgrades to ensure continuous compliance with aviation safety standards and optimal system performance

Previous experience in all or some of the following areas:

• Security and Detection Systems
• Aviation.
• Operating in a global environment.
• member of a small but successful team.
• Knowledge of complex digital and analog circuitry is required. Knowledge of complex mechanical systems, familiarity with test equipment.
• Solid experience of working successfully within a field service environment within a directly applicable industry.
• Strong technical knowledge of x-ray, CT technologies, and company’s products and equipment.
• Wide ranging technical background
• Previous experience in all or some of the following areas:
• Automation
• Automotive manufacturing
• Aerospace manufacturing
• Mechanical/material handling
• Conveyor systems
• Pneumatics
• Hydraulics
• Robotics
• Control systems
• Electrical power systems

Technical Qualifications

• NVQ Level 3, HNC, HND in Electronics, Elec/Mechanical Engineering or equivalant
• Engineering graduate / or military training in electronics engineering technology or equivalent, would be highly desirable

Come break things (in a good way). Then build them smarter.
We’re the tech company everyone calls when things get weird. We don’t wear capes (they’re a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for “how it’s always been done.”

Technical

• installing, calibrating, maintaining, testing, troubleshooting and repairing of x-ray and CT based security systems of a highly complex nature.

Time Management

• Coordinates the planning and delivery of preventative maintenance (PM) services on various types of security search equipment to regional customers.
• Ensures response times and resolve for corrective maintenance (CMs) are achieved within outlined process KPIs and customer SLAs.

Data and Reporting

• Ensures accurate creation, processing, completion of work orders against the correct timestamps within our Salesforce Lightening system.
• Records clear, concise information that provides critical business intelligence, contractual performance and compliance reporting.
• Ensuring maintenance reports submitted and information relayed directly to the customer is always professional and commercially sensitive.

Communication

• Excellent customer interface, presentation and communication skills, both verbal and written are required

Team Working

• The successful candidate will demonstrate a desire to produce a high standard of work at all times and become a member of a small but successful team.

Cross Functional Working

• Continually build relationships with internal stakeholders to achieve the successful completion of projects

Health & Safety

• Always follow and promote Group and Company policies and procedures
• Ensure all Company equipment and personal PPE properly used

Equality

• Fully Understand and always adhere to the Company’s Equality Policy at all times

Company Values

• All employees must the Leidos brand with pride conduct themselves in accordance with our Corporate Company Values and Business Ethics at all times