Field Service Engineer at Lupoli Companies

Lawrence, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Sep, 26

Salary

90000.0

Posted On

23 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Field Engineering, Network Troubleshooting, Structured Cabling, Systems Administration, Wi-Fi Site Surveys, POS Support, Active Directory, Vendor Coordination, Windows/Mac/Linux Support, LAN/WAN, Firewall Management, VOIP, Asset Management, Hardware Installation, Technical Documentation, Endpoint Support

Industry

Real Estate

Description

Description Position Summary: The Field Systems Engineer supports, maintains, and improves technology across a multi-entity hospitality and property development organization based in Lawrence, MA. The role spans field support, networking, structured cabling, wireless, point-of-sale, and systems administration, with frequent travel to restaurants, corporate offices, hospitality sites, and property locations. This is not a desk-only support role. It requires someone who can move between store-level technology, network and Wi-Fi troubleshooting, cabling and hardware work, vendor coordination, and implementation, while operating in a fast-paced, multi-location environment. Core responsibilities Field engineering and site support Provide hands-on IT support across restaurants, corporate offices, hospitality properties, and development sites. Troubleshoot and support store-level technology including POS terminals and kiosks, network equipment, printers, endpoints, phones, cameras, and related systems. Install, terminate, and test structured cabling ethernet, coax, and fiber, including patch panels and blocks, or coordinate the low-voltage contractors who do. Perform on-site installs, moves, changes, refreshes, and break/fix support on Windows, Mac, and Linux systems. Validate physical infrastructure such as network closets, cabling, switches, access points, and UPS equipment. Respond to escalated incidents requiring physical presence or advanced troubleshooting. Network, Wi-Fi, and infrastructure support Troubleshoot LAN/WAN, layer 2 and layer 3 switching and routing, firewall/VPN, and DHCP/DNS connectivity in coordination with internal IT, the MSP, ISPs, and telecom vendors. Provision, test, and troubleshoot wireless access points and Wi-Fi coverage, including site surveys and heat mapping, across multiple property types. Support VOIP and telephony, network monitoring, and circuit coordination with carriers. Support store openings, remodels, and property development technology needs. Assist with standardization of network layouts, device placement, naming conventions, and documentation. Escalate advanced design or security issues while collecting enough field data to support resolution. Systems administration and endpoint support Support Windows and Mac endpoints, Windows servers, tablets and kiosks, user access, Microsoft 365, printers, line-of-business applications, and remote access tools. Manage user accounts and access through Active Directory and LDAP. Assist with device onboarding, imaging, asset tagging, lifecycle management, and documentation. Support RMM-based remediation, patching coordination, endpoint health checks, and remote troubleshooting. Identify repeatable issues and convert them into documented procedures or checklists. Vendor and project coordination Coordinate with ISPs, telecom and VOIP providers, POS vendors, low-voltage and cabling contractors, camera vendors, alarm vendors, and other third parties. Attend scheduled vendor site visits, and confirm work completion, access needs, and follow-up items. Track vendor issues, installation blockers, service gaps, and expected invoices or follow-up work. Assist in project execution for new locations, store refreshes, corporate initiatives, and operational standardization. Documentation and process improvement Update site documentation, asset records, vendor notes, diagrams, checklists, and support procedures. Help build repeatable IT standards for stores, food trucks, and other location types. Contribute to internal knowledge bases, the ticketing system, and asset and tracking tools. Escalate recurring problems and recommend permanent fixes rather than temporary workarounds. Requirements Required qualifications 3 to 6+ years of IT field support, systems administration, network engineering, MSP, or multi-site infrastructure experience. Strong hands-on troubleshooting across Windows, Mac, and Linux systems, networking, Wi-Fi, printers, phones, and business applications. Structured cabling experience: installing, terminating, and testing ethernet, coax, and fiber. Networking fundamentals: LAN/WAN, layer 2 and layer 3 switching and routing, firewalls, VPN, and wireless. User and access management with Active Directory (LDAP a plus). Comfortable traveling frequently and working in restaurants, offices, property and construction environments, and hospitality sites. Experience coordinating with vendors and communicating clearly with non-technical stakeholders. Ability to document work, follow checklists, create repeatable processes, and operate independently in the field. Preferred qualifications Prior MSP experience, or experience supporting many locations. Wireless depth: Wi-Fi surveys and heat mapping, and platforms such as Ubiquiti or Cisco, including point-to-point and outdoor wireless such as Airfiber Firewalls and switching such as Fortinet and SonicWall. VOIP phone systems, network monitoring, and telecom circuits. Cable testing and certification tools. Microsoft 365, VPN/RDP, RMM tools, and asset management systems. Restaurant, hospitality, retail, POS and kiosk, or property development technology experience. Certifications such as CWNP (CWT or CWNA), Google IT Support Professional, CompTIA Network+ or Security+, Fortinet, Cisco, or Microsoft. Helpful but not required if experience is strong.

Responsibilities

Provide hands-on IT field support, networking, and systems administration across multiple hospitality and property development sites. Coordinate with third-party vendors and manage the installation and maintenance of physical infrastructure and endpoint technology.