JOB DESCRIPTION SUMMARY

The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence.

JOB DESCRIPTION

Key Responsibilities/essential functions include:

• Basic troubleshooting, installation, maintenance and service repair needs on designated equipment (Nuclear medicine) on a designated area (Luxembourg and west Belgium)
• Completing Preventative Maintenance and Field Modification Instructions.
• Ordering and managing repair parts cycle times.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Maintaining tools and test equipment properly and ensuring they are calibrated.
• Meeting Health and Human Services, Environment Health and Safety and/or other applicable regulatory requirements.
• Managing vendors’ service delivery processes in compliance with GE Healthcare policies.
• Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
• Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.

• Basic troubleshooting, installation, maintenance and service repair needs on designated equipment (Nuclear medicine) on a designated area (Luxembourg and west Belgium)
• Completing Preventative Maintenance and Field Modification Instructions.
• Ordering and managing repair parts cycle times.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Maintaining tools and test equipment properly and ensuring they are calibrated.
• Meeting Health and Human Services, Environment Health and Safety and/or other applicable regulatory requirements.
• Managing vendors’ service delivery processes in compliance with GE Healthcare policies.
• Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
• Working as a member of the local team to provide efficient service delivery to all accounts within assigned area