REQUIREMENTS:

• DIploma / Degree in Engineering or Life Science related
• At least 3 years of relevant experience
• Comfortable travelling overseas when required

We regret that only shortlisted candidate will be notified

• Email Address: jobs@recruitpedia.sg
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

• Install, maintain, and troubleshoot laboratory instruments at customer sites.
• Provide on-site and remote technical support , including urgent regional/global travel when required.
• Conduct training sessions for customers on equipment usage and maintenance.
• Assist in service contract proposals, tracking, and customer support coordination .
• Maintain accurate service records in the CRM system and generate post-service reports.
• Work closely with commercial and customer service teams to enhance customer experience.
• Participate in after-hours on-call support rotations as part of a global technical support network.
• Support engineering projects and provide technical feedback for product improvements.
• Mentor junior engineers in troubleshooting and problem resolution.
• Adhere to safety standards and promote a strong safety culture within the team.