JOB DESCRIPTION

• Perform on-site technical support, including installations, deinstallations, relocations, certifications, and repairs, adhering to customer service level agreements.
• Investigate, diagnose, troubleshoot, and provide remote support for technical issues reported by customers.
• Prioritize, plan, and execute field corrective actions, upgrades, and preventive maintenance to ensure business continuity for our customers.
• Inform and prepare customers for successful installations, ensuring all requirements are met.
• Maintain accurate documentation, reporting, and data entry in service management systems.
• Manage personal planning, administration, and car stock efficiently.
• Escalate and retain ownership of technical challenges until resolution.
• Comply with all quality, ISO, GMP, and safety regulations, upholding BD’s commitment to excellence.
  Monday - Friday - Days

THE SUCCESSFUL APPLICANT

You will ideally be an experienced Field Service Engineer, or maintenance engineer looking for a change, as well as:

• A recognised qualification in Engineering (i.e HNC, HND etc.) or time-served
• Full UK Driving License
• Practical knowledge of computer systems, mechatronics, pneumatics is advantageous
• Excellent problem-solving abilities and attention to detail.
• Outstanding communication and customer service skills.
• The ability to work independently and manage time effectively.
• A willingness to travel across the Oxfordshire region (M40 Corridor)

Please refer the Job description for details