Field Service Engineer - Milan, Italy at Hologic, Inc.

Milan, Lombardy, Italy -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

0.0

Posted On

02 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Electrical Systems, Electronic Systems, Pneumatic Systems, Mechanical Systems, Interpersonal Skills, Communication Skills, Customer Service Skills, Time Management Skills, Microsoft Products, Network Knowledge, Information Systems, Field Service, Medical Imaging, Installation, Maintenance

Industry

Medical Equipment Manufacturing

Description

Field Service Engineer – Milan, Italy Our field service engineers are instrumental in providing first class customer experience when repairing and maintaining our products on customer sites. We're thrilled to be looking for a Field Service Engineer to join our team in Italy. In this role you will be covering primarily our Breast and Skeletal Health medical imaging equipment across Lombardy region. To service the territory successfully you will be based in Milan. We're looking for people who have engineering experience (electrical/mechanical) ideally from within a medical device background, are happy to be in the field travelling within the designated area as required and occasional international journeys to support our customers, and who love troubleshooting and finding solutions. The role will provide a high level of service to customers on the installation, repair, service, maintenance, or enhancement of hardware and/or software products. KEY RESPONSIBILITIES Carry out maintenance and repair work on Hologic products Install instruments at customer sites Liaise with customer IT departments and assist with information systems installations and troubleshooting Support marketing activities such as exhibitions Routinely complete administrative work, such as but not limited to: Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Equipment Checklists and Field Service Reports Provide basic use\maintenance training to customers Perform duties and responsibilities with autonomy in a field-based environment KNOWLEDGE, SKILLS & EXPERIENCE Ability to troubleshoot electrical, electronic, pneumatic, and mechanical systems Excellent interpersonal, communication and customer service skills Experience working in similar/comparable customer-based environment Effective Time Management Skills Ability to accurately diagnose issues as described over the phone by Field Service Engineers/customers Proficient use of Microsoft products (Word, Excel, Outlook) Knowledge of network and interfacing with the ability to progress though training Good level of spoken and written English So why join Hologic? We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career. Our talent partners can discuss our salary offering and bonus schemes with you. If you have the right skills and experience and want to join our team, apply today. We can’t wait to hear from you! #LI-KP1 #associate

Responsibilities

The Field Service Engineer will carry out maintenance and repair work on Hologic products and install instruments at customer sites. They will also provide training to customers and complete various administrative tasks.