A vacancy has arisen within our LWE Mobile and Crawler Crane department based in the Yorkshire for a Field Service Engineer – LWE Mobile & Crawler Cranes.
The role contributes to the success of Liebherr-Great Britain Ltd and Liebherr Construction Equipment-Ireland Ltd by carrying out effective maintenance and repair work on equipment on customer premises or on site. Ensuring both quality standards and timelines for repair are optimised at all times leading to increased customer confidence and repeat business, whilst ensuring outstanding customer service at all times whilst working within the Company’s key result areas; Business Performance, Customer Focus, People and Teamwork, Leadership.

YOUR RESPONSIBILITIES AS A FIELD SERVICE ENGINEER

• To undertake diagnostic, service, repair, recovery, technical and operational instruction on Liebherr crane products on behalf of Liebherr-Great Britain Ltd (LGB) and Liebherr Construction Equipment-Ireland Ltd (LIR)
• To undertake similar work on non-Liebherr products from time to time as necessary as approved and appropriate
• To focus, as a priority on the Company’s mobile crane customers and also to become familiar with and support customers with other product types
• To participate in the early stages with the effective processing of warranty claims.
• To identify opportunities to develop revenue work with contacted customers and reduce exposure to costs and risks
• To investigate specific customer problems on a project by project basis, providing technical reports as may be requested
• To undertake additional tasks, training and projects as may be reasonably requested by the company from time to time
• To work additional hours as reasonably required to undertake the described duties and to be available to work a rota based out-of-hours customer support.
• To undertake all duties predominately in the UK and Republic of Ireland but also be prepared to travel outside this territory as required from time to time

TO BE SUCCESSFUL IN THE FIELD SERVICE ENGINEER ROLE:

The successful candidate will require the following:

• Satisfactory completion of a recognised apprenticeship in a related industry to NVQ level 3 or equivalent
• Has relevant product or industry experience
• Able to demonstrate through experience in a similar industry application of skills and knowledge gained