Field Service Engineer Nagoya at Accuray

, , Japan -

Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

0.0

Posted On

22 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Field Service, Maintenance, Troubleshooting, Repair, Software Upgrade, Hardware Upgrade, Customer Support, PC Skills, Travel, English, Radiation Therapy Equipment, Large Equipment Maintenance, Driver's License

Industry

Medical Equipment Manufacturing

Description

Give hope. Give health. Make your mark in the fight against cancer. At Accuray, we make a direct and powerful impact on the lives of cancer patients every day — helping them live longer, better lives. But our commitment to innovation offers a truly unique opportunity: the chance to change the fight against cancer — helping to develop, introduce and support new treatment delivery systems and software that will give new hope and new health to cancer patients and cancer survivors around the world. Accuray develops, manufactures and sells radiotherapy systems for alternative cancer treatments. Our radiation therapy for cancer makes treatment shorter, safer, personalized and more effective, ultimately enabling patients to live longer, better lives. Job Description 主な業務内容・達成内容当社の放射線治療機器の導入先（顧客施設、医療機関）における定期点検およびメンテナンス（不具合の診断、修理、ソフトウェア・ハードウェアのアップグレード）顧客施設現場においてのサポート、電話での問い合わせ対応など、顧客に対するサービス全般必須スキル基本的なパソコンスキルを有すること出張が可能であること（国内の遠方出張、米国での研修機会あり）医療機関の平日時間外及び休日の勤務に対応できること（医療機関の診療時間外に対応することが必要となるため）英語アレルギーがないこと歓迎スキルフィールドサービスエンジニア経験者歓迎（特に放射線医療機器や、大型機器の保守点検業務経験者）必須資格普通自動車第１種免許歓迎資格エックス線作業主任者）、未取得の方には入社後取得していただきます（支援制度あり） Field Service/Support Engineer: Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Survey Tip: This job provides customer support. If employee is primarily responsible for applications/systems engineering, match to the appropriate applications/systems engineering position in the Global Sales Survey. To qualify for this position, candidates must be able to furnish proof that they are authorized to work in the country they are applying on a permanent basis without sponsorship. EEO Statement At Accuray, our commitment to patient-first outcomes drives an inclusive and collaborative work environment where the best ideas rise to the top — and everyone works to push them further. We value diversity in both the professional and personal backgrounds of our employees, as this variety adds rich energy to every team, every project and every work day. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin – including individuals with disabilities and veterans. Our Vision and Mission We work passionately to expand the curative power of radiation therapy to improve as many lives as possible. We pursue this by thinking, acting, and executing beyond expectations every day to deliver better, safer radiation therapy solutions and help patients get back to living their lives, faster. Powerful Innovation that Delivers We are committed to designing radiotherapy solutions that can take on the most complex challenges — while making commonly treatable cases even easier. From robotic to helical radiation therapy delivery, we invent unique, market-changing solutions that can meet the full spectrum of patient needs.

Responsibilities

The primary duties involve performing periodic inspections and maintenance, including diagnosis, repair, and software/hardware upgrades for radiation therapy equipment at customer sites (medical institutions). This role also encompasses general customer service, including on-site support and handling telephone inquiries.