SKILLS REQUIRED

• Good general IT knowledge and knowledge of Microsoft Operating Systems
• Previous field service experience desirable but not essential.
• Experience within Healthcare/Medical sector desirable but not essential.
• Ability to troubleshoot, test, repair, and service technical equipment.
• Familiarity with mobile tools and applications.
• Full clean drivers’ licence
• Familiarity with Microsoft Office packages
• Comfortable lifting large loads as may be required to handle some heavy service equipment from time to time.

• Provide professional onsite support for customers for Natus diagnostic and screening products.
• Provide front line support including installation, configuration, and fault finding / rectification on Natus software platforms.
• Manage all on site installation, repair, maintenance, and calibration tasks.
• Good time management skills to ensure customer issues are resolved in a timely and efficient manner.
• Promote Natus service products i.e., service contracts.
• Diagnose errors or technical problems and determine proper solutions.
• Produce timely and detailed service reports.
• Follow all company’s QMS procedures and protocols.
• Cooperate with technical team and share information across the organization.
• Understand customer requirements effectively and make appropriate recommendations.
• Build positive relationships with customers.
• Work with counterparts in UK sales to coordinate and prioritise customer support activity.
• Travel in the UK & IE if required.