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Field Service Engineer New Jersey at HP Law

Jackson Township, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

38.45

Posted On

15 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Field Service, Customer Relations, Technical Problem Solving, System Configuration, Installation, Maintenance, Repairs, Proactive Monitoring, Customer Satisfaction, Autonomous Work, Communication, Training, Integration, Hardware Assembly, Software Configuration, Network Components

Industry

IT Services and IT Consulting

Description

Perform installations, training, maintenance, and repairs on customer equipment. Understand customer goals and identify the consequences of various solutions. Work according to the project plan, installation plan, and escalation plan. Configure system hardware, software, and network components. Assemble and integrate system/product and verifies system/product operation. Use proactive monitoring procedures to identify problem-prevention opportunities. Provide the customer with an overview of installation activity, site-specific information, and access to appropriate contacts. Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Handle customer-relations problems promptly and appropriately and escalate issues according to established procedures. High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. The ability to build and maintain ongoing relationships with customers, peers, and support partners The ability to perform under pressure where customers rely on you to solve their technical problems Ability to work autonomously. Ability to lift, bend and stoop throughout the day as necessary to repair printers. Salary: The pay range for this position is $31.25 to $38.45 USD per hour (applies to United States of America candidates only).

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Responsibilities

Perform installations, training, maintenance, and repairs on customer equipment while ensuring high customer satisfaction. Identify customer goals and provide solutions according to project and installation plans.