We’re looking for a senior field service engineer for the Notth east of Italy to help us boost the company to the next level.
As an expert professional in your area, you ensure assistance aimed at customer satisfaction of all Sysmex products / solutions in the assigned geographic area. Member of the regional technical service team.
Main objective:
Ensure uptime of instrument installed base in its assigned geographic area
Build professional relationship with end-users and laboratory stakeholders
Perform troubleshooting both in person and remotely.
Execute reactive and proactive service activities at customer’s site and/or remotely

OUR COMPANY

Sysmex Italia is specializing in health technology, specifically in vitro diagnostics. Founded in 2008, it focused its efforts on cancer diagnosis, and have evolved and grow to the haematology sector, supporting healthcare professionals and patients around the world with a broad range of medical diagnostic products and solutions in a variety of fields.
We value continuous improvement, diverse teams and autonomy which drive our collaboration, and we are seeking colleagues who would be eager to be part of it!

JOB REQUIREMENTS

• Work experience in clinical diagnostics
• University degree or equivalent in engineering
• Advanced certificate in electronics and/or equivalent industry experience
• Technical knowledge of electronic equipment (preferably IVD)
• Knowledge as a user of PC tools and software application
• Languages: fluent Italian and professional English

GENERAL PROFESSIONAL EXPERIENCE:

• 3/5 years of experience as FSE on medical device industry
• Self-motivation with the ability to work under stressful situations
• Able to proper communicate with end-users
• Previous experience with hematology, urinalysis, and haemostasis instruments is a plus

Please refer the Job description for details