Field Service Engineer at Nova Measuring Instruments

Kaohsiung, , Taiwan -

Full Time

Start Date

Immediate

Expiry Date

26 Mar, 26

Salary

0.0

Posted On

26 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Electronics, Mechanical Engineering, Customer Support, Training, Troubleshooting, Semiconductor, Metrology Equipment, Software Support, Communication Protocols, Safety Practices, Teamwork, Customer Service, Interpersonal Skills, High Pressure Work, Service Orientation, Mechanical Aptitude

Industry

Semiconductor Manufacturing

Description

What we are looking for The service team at Nova is looking for a Service Engineer to provide product support at Nova customers. In this role you'll be joining the Global Service Group at Nova. We provide service to a large-scale install base, at leading semiconductor manufacturers worldwide. Responsible for training, installing, and supporting all Nova products at customer sites worldwide. We foster teamwork, excellence, and innovation, making customer success our main goal. Role Responsibilities Implement the Customer Support Policy for the OEM End User. Supervise, maintain, and support company systems in the field. Support OEM partners, and End Users internal service as defined under warranty and service support agreements. Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training). Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager. Maintain company’s parts inventory under the position’s control. Maintain proper level of stock in accordance with company spare parts tock policy, as set from time to time. Assist in new equipment integration, “add-ons,” and upgrades. Provide feedback to the headquarters based on experience gained with customers. Support the customer beyond the defined working schedule as required. Requirements Practical Eng in Electronics/Mechanical or equivalent - Must Excellent proficiency in English, both spoken and technical – Must B.Sc. in Electronics/Mechanical Engineering or equivalent— advantage Minimum 2 years of experience as a Support Engineer- advantage Knowledge and experience in the Semiconductor domain - a plus. Previous experience working with multi-disciplinary semiconductor metrology equipment is preferred. Strong mechanical and electrical aptitude with the ability to troubleshoot independently. First level software troubleshooting and support Knowledge of integration with different equipment platforms and communication protocols such as SECS/ HSMS Understanding of semiconductor practices, safety, ergonomics, and yield requirements Ability to travel 30% of the time. That special something you bring in Good communication skills, team player, service oriented. Aggressive, able to work under high pressure. Good customer service skills, interpersonally skills.

Responsibilities

The Field Service Engineer will provide product support at customer sites, including training, installation, and maintenance of Nova products. They will also supervise and support company systems in the field and assist in new equipment integration.