Field Service Engineer at Nova Measuring Instruments

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

0.0

Posted On

07 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Semiconductor, Engineering, Communication Skills, Team Player, Service Oriented, Proactive, Hands-On, Positive Attitude, Training, Inventory Management, Equipment Integration, Problem Solving, Feedback, Collaboration

Industry

Semiconductor Manufacturing

Description

The DMD department at Nova Singapore is looking for a Field Service Engineer to support our business and drive its growth. As a Field Service Engineer, you will play a pivotal role in DMD division, contributing to the overall success of Nova. This position offers an exciting opportunity for individuals who are passionate about Semiconductor and are eager to make a meaningful impact through the role. Role Responsibilities Role & Responsibilities: Implement the Customer Support Policy for the OEM End User. Supervise, maintain and support company systems in the field. Support OEM partners, and End Users internal service as defined under warranty and service support agreements. Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training). Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager. Maintain company’s parts inventory under the position’s control. Maintain proper level of stock in accordance with company spare parts tock policy, as set from time to time. Assist in new equipment integration, “add-ons,” and upgrades. Provide feedback to the headquarters based on experience gained with customers. Requirements Bachelor’s degree related to Semiconductor / Engineering industry. – Mandatory Work on standby and oversea support if need. Prior experience in semiconductor industry would be an advantage. Proficient in English. Fresh graduates are welcome. Good communication skills, team player, service oriented. Ability to work cooperatively in a team environment, and under demanding timelines. Proactive with a hands-on approach. Positive attitude and able to work independently. The extra spice: Enthusiasm and energetic. Good at thinking and open-minded.

Responsibilities

The Field Service Engineer will implement customer support policies, supervise and maintain company systems in the field, and support OEM partners and end users. Additionally, they will provide training, maintain inventory, assist in equipment integration, and give feedback to headquarters.