YOUR ROLE:

• Provide field and remote technical support to customers and colleagues based on training and experience.
• Maintain proficiency in customer service tools and applications.
• Work with remote support team, delivering direct remote assistance to customers.
• Conduct corrective, preventative, installation, and field change order activities on complex healthcare systems.
• Diagnose mechanical, hardware, and software failures using established procedures.
• Determine cost-effective repairs to minimize customer downtime.
• Manage escalations, keeping stakeholders updated on progress.
• Maintain knowledge through continual training for regulatory compliance. Ensure timely and efficient administration compliance with reporting procedures.
• Safely handle and store all company property, including tools and spare parts.
• From competitive salary, company car and performance bonus to family friendly policies, flexible benefits and access to Philips University, a career at Philips comes with all sorts of wonderful benefits. Be sure to speak to your recruiter about all the benefits on offer.

YOU’RE RIGHT FOR THIS ROLE IF:

• HNC in Electrical Engineering is essential
• 1 – 3 year’s experience in electrical engineering, and ideally also mechanical engineering preferred
• Solid technical knowledge in engineering fundamentals - Understand and drive remote strategy for customer support
• Process knowledge across multi-modality and diverse med tech products
• Competent in IT/Network diagnosis and Remote service and able to adapt to new technologies and digital tools
• Customer centric focus essential, collaborative and self motivated working style
• Logical problem solver with independent working ability
  Please note: Due to the role working in the healthcare environment, a standard DBS (Disclosure and Baring Service) / Police certificate / criminal record check will be required for this role.
  If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here .