Field Service Engineer (Kyocera Copiers)
Location: Cross Hands
Hours: Full-time, permanent
We’re looking for a skilled Field Service Engineer to join our growing team, specialising in Kyocera copiers and MFPs. You’ll play a key role in keeping our clients’ systems running smoothly from troubleshooting and repairs, to installations and proactive support.

What you’ll be doing

• Responding to support tickets through our internal helpdesk system.
• Using remote management tools to diagnose and resolve technical issues where possible.
• Visiting customer sites to carry out maintenance, repairs, and installations.
• Installing, configuring, and networking Kyocera copier devices.
• Carrying out preventative maintenance schedules to minimise downtime.
• Maintaining accurate service records and reporting.
• Providing excellent customer service, acting as the friendly face of our business on-site.

What we’re looking for:

• Previous experience working with Kyocera copiers/MFPs (or similar devices).
• Strong technical troubleshooting skills with both hardware and software.
• Experience working with ticketing/helpdesk systems.
• Familiarity with remote monitoring/management tools.
• A full UK driving licence (field visits required).
• Excellent communication and organisational skills.
• Ability to work independently while being part of a wider support team.

What we offer:.

• Generous annual leave allowance, plus additional paid Christmas leave.
• Sick pay scheme.
• Free onsite parking.
• Staff discounts on technology and IT equipment.
• Supportive, team-focused work environment.

If you’re a motivated engineer who enjoys solving problems, working with the latest tech, and providing great customer service, we’d love to hear from you.
Job Type: Full-time
Pay: From £26,000.00 per year

Benefits:

• Additional leave
• Company pension
• Employee discount
• Free parking
• On-site parking
• Sick pay
• Store discount

Ability to commute/relocate:

• Llanelli SA14 6RB: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

• Driver’s license (required)

Work authorisation:

• United Kingdom (required)

Work Location: In perso

• Responding to support tickets through our internal helpdesk system.
• Using remote management tools to diagnose and resolve technical issues where possible.
• Visiting customer sites to carry out maintenance, repairs, and installations.
• Installing, configuring, and networking Kyocera copier devices.
• Carrying out preventative maintenance schedules to minimise downtime.
• Maintaining accurate service records and reporting.
• Providing excellent customer service, acting as the friendly face of our business on-site