Field Service Engineer

at  Qcom Technology Ltd

FIELD SERVICE ENGINEER

Location: Ideally based from Basingstoke or surrounding areas
Salary: Competitive (Dependent on Experience)
Employment Type: Full-time, Permanent

Benefits:

• Company Vehicle: Provided and available for personal use (subject to BIK).
• Tools & Resources: Company mobile phone, laptop, fuel card, tools, PPE, and uniform provided.
• Career Growth: Opportunities for career development and manufacturer-led training.
• Other Perks:
• Company pension and life insurance.
• Flexible schedule with up to 25 days of annual leave (plus bank holidays) for long service.
• Unlimited overtime and enhanced payments for weekend and out-of-hours work.

We’re seeking a dedicated Field Service Engineer to join our team. In this role, you’ll perform break/fix repairs, preventative maintenance, and installations on a variety of equipment, such as:

• Barcode scanners
• EPOS systems
• Last-mile delivery lockers
• Car parking systems

Training: Don’t worry if you lack experience with these technologies—comprehensive manufacturer and in-house training will be provided.

Key Responsibilities:

• Conduct routine maintenance and repairs to ensure equipment functionality.
• Troubleshoot and resolve issues, aiming for first-time fixes.
• Maintain accurate tool and parts inventory.
• Adhere to service level agreements and update call progress via a smartphone.
• Build strong relationships with customers through excellent communication.