Field Service Engineer at QuidelOrtho

Bangkok, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

0.0

Posted On

09 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Escalations, Customer Training, System Trials, Instrument Demonstrations, Instrument Installation, Preventive Maintenance, Spare Parts Management, Troubleshooting, Field Corrective Actions, Calibration, Product Knowledge, Application Knowledge, Customer Relationship Management, Analytical Skills, Problem-Solving, Communication

Industry

Medical Equipment Manufacturing

Description

The Opportunity QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic. Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all. Responsible areas: Northeastern region Key Responsibilities: Manage and resolve technical escalations efficiently in the assigned territories. Support sales by participating in customer training, system trials, and instrument demonstrations. Execute efficient installations of instruments according to standard procedures. Perform upgrades and modifications within assigned territories and in designated timeframes. Plan and execute preventive maintenance of instruments, ensuring continued functionality. Monitor and report spare parts usage to maintain optimal inventory levels. Log and report customer complaints within 24 hours, and provide timely, effective troubleshooting to maximize instrument uptime. Handle Field Corrective Actions in accordance with SOPs and corporate instructions. Ensure calibration of measurement tools as required. Assist with the rollout of new instruments and support other business needs. Contribute product and application knowledge to support the sales team in acquiring new accounts. Build and maintain strong customer relationships to support retention and satisfaction. Comply with all applicable policies and procedures. Perform other work-related duties as assigned. Qualifications: Bachelor’s Degree in Electronics Engineering, Electrical Engineering, Computer Engineering, related field or equivalent qualifications 5-10 years of experience in diagnostics engineering or equivalent field service role. Deep knowledge of diagnostics systems, troubleshooting, calibration, and maintenance procedures. Computer literacy and good understanding of IT networking knowledge Strong analytical and problem-solving capabilities Effective communicator, able to explain technical concepts to customers. Customer service mindset with accountability and team spirit. Good time management, able to work independently under pressure. Self-Development/Motivation Willingness to work flexible hours, including weekends or public holidays. frequent travel required within assigned territory and occasional overseas support. Ability to lift equipment, travel extensively, and perform hands-on technical support in field environments Good interpersonal and communication skills Good command of spoken and written English QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic. Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all. Return to Job Search Important: Don’t see a current job opportunity that is just right for you? Take 2 minutes and create a custom job alert which will notify you when we post a position which matches your interests. It is quick and easy and will make your career search easier. or Visit the QuidelOrtho to learn about our solutions, products, and services. QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at recruiting@quidelortho.com US QuidelOrtho EEO and AAP Policy Statement US Equal Employment Opportunity Posters

Responsibilities

The Field Service Engineer will manage technical escalations, support sales activities like training and demonstrations, and execute efficient instrument installations and preventive maintenance within the assigned Northeastern region territories. Key duties also involve monitoring spare parts, logging complaints, handling corrective actions, and ensuring measurement tool calibration.