Field Service Engineer - Sacramento at Epredia

Sacramento, California, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Jan, 26

Salary

80000.0

Posted On

02 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Field Service Experience, Electrical Engineering, Mechanical Engineering, Troubleshooting, Customer Service, Technical Support, Laboratory Information Systems, Schematic Interpretation, Parts Inventory Management, Report Preparation, Electromechanical Instruments, Problem Diagnosis, Continuous Learning, Collaboration, Innovation, Results Orientation

Industry

Biotechnology Research

Description

Be a part of a global team where what we do matters! At Epredia, we recognize that our talented employees are vital to our success. Our team is dedicated, our work is rewarding – both personally and professionally – because what we do matters. We seek talented individuals who will contribute to and thrive in our collaborative, diverse, fast-paced environment while demonstrating a commitment to our core values, People, Customer, Results, Continuous Learning, and Innovation. People – We win as a team. Customer – We deliver customer-centric solutions. Continuous Learning – We learn and always aim to be better. Innovation – We innovate every day. Results – Results matter for all of us. Job Title: Field Service Engineer Who you are: You have energy and drive in abundance, a passion for serving our customers and possess a growth mindset and love of continuous learning, with an appreciation for diverse perspectives and helping others win. Position Overview: Our values reinforce our culture of collaboration, growth mindset, and how we serve our customers. Whether a routine maintenance call or troubleshooting a problem and finding solutions, you will play a leading role in supporting the onsite technical needs of Epredia customers. In this highly autonomous role, you will spend the majority of your time with the customer, with daily travel in the field as part of a national service team. No day or week will look the same, and your work will have a direct impact on patient outcomes. Location: This is a field position with the ideal candidate located in or near the Sacramento, CA area. What will you do? Provide world-class service to our customers by performing preventative and corrective maintenance for Epredia instrumentation. Use expert troubleshooting skills to diagnose and resolve technical issues on a variety of electromechanical instruments. Manage service call scheduling, parts inventory, and other administrative necessities. Build trust-based relationships with our customers. Interact with and provide feedback to internal stakeholders including technical support teams, Manufacturing, and Sales. Prepare periodic reports to management including compilations of customer complaints, trend analyses, and suggestions for improvement. Represent Epredia in a positive, professional manner in all dealings with customers, both external and internal. Skills you need for the role: 1+ years of field service experience is preferred Associate degree or Bachelor’s Degree in electrical or mechanical Engineering, or other scientific degree is preferred Demonstrated ability to diagnose and resolve problems on electronic and mechanical instrumentation in a scientific laboratory environment. Ability to read, interpret and analyze schematics, assembly drawings and wiring diagrams. Experience with Laboratory Information Systems/networking instrumentation preferred. Physical requirements include the ability to lift 50lbs. Up to 80% travel may be required to meet customer needs. Must possess a valid driver’s license. This role is not eligible for sponsorship. What we offer: Competitive salary with overtime pay and bonus plan. Health and Retirement Benefits. Paid Holidays. Company car. Full in-house training on all products supported. The hiring range for this position is: $75,000 - $80,000, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. (Epredia Company) offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more. *Final agreed-upon offer will depend on several factors #LI-SJ1 TO ALL RECRUITMENT AGENCIES: Epredia does not accept unsolicited third-party resumes. Building an Inclusive Culture: We are a company that brings the best people together and leverages their varying backgrounds, ideas, and points of view to invent on behalf of all customers. We are committed to equal employment opportunity for all individuals, without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability, medical condition, veteran status, marital status, pregnancy, sexual orientation, gender identity, genetic information or any other protected classes which may exist under applicable federal, state or local law. At Epredia, we improve lives by enabling better cancer diagnostics. We are a team of talented individuals with diverse backgrounds and expertise, working together to develop precision diagnostic solutions for our customers. We are a fast growing global company that drives innovation in diagnostics to create better outcomes for patients. Joining Epredia is much more than a job- it is an opportunity to be part of something with a purpose. Find out how you can improve lives while advancing your career.

Responsibilities

Provide world-class service to customers by performing preventative and corrective maintenance for Epredia instrumentation. Manage service call scheduling, parts inventory, and build trust-based relationships with customers.