FIELD SERVICE ENGINEER

SHS Handling Solutions Ltd are a family run business who have been trading for over 20 years and have a wealth of experience in providing solutions for the handling industry.
Our range covers a variety of equipment with our core products being Manual Pallet Trucks, Electric Pallet Trucks/Stackers/Pickers, Aluminium Sack Trucks.
We pride ourselves in being a one-stop-shop for our customers and in our passion and commitment to always working to the highest standards.

SKILLS / EXPERIENCE

• Previous experience of working with technical equipment
• Ability to work in a technical environment – an understanding of parts
• Working to high levels of customer service
• Experience of working with people
• Excellent problem solving and critical analysis skills with attention to detail
• Passionate about the work you do, with the energy and drive to motivate the team around you
• Full driving licence
  Job Types: Full-time, Permanent
  Salary: £28-32k per annum + a Company van is provided

Work remotely

• No

Job Types: Full-time, Permanent
Pay: £30,000.00-£35,000.00 per year

Additional pay:

• Quarterly bonus
• Yearly bonus

Benefits:

• Company car
• Company events
• Company pension

Schedule:

• 8 hour shift

Work Location: On the road
Reference ID: ZA/SHS/FEB2

PURPOSE OF THE ROLE

Reporting directly to the service controller this is a key role within the business which is responsible for on-site repairs and breakdowns of electric/manual pallet trucks, stackers and order pickers. Ensuring customer care levels are of the highest standards and the department runs efficiently and effectively.

KEY RESPONSIBILITIES:

• Basic troubleshooting, installation, maintenance and repair on designated equipment.
• Complete Preventative Maintenance and field modifications.
• Managing repair parts
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with workshop control to ensure resolution and proper follow-up.
• Maintaining tools and test equipment and ensuring they are properly calibrated.
• Meeting Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory requirements.