Field Service Engineer - Software at Siemens Healthineers

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

05 Sep, 26

Salary

0.0

Posted On

07 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Software Installation, Network Analysis, Windows Server, Database Administration, CRM Documentation, Preventative Maintenance, Customer Relationship Management, Professional Communication, Problem Solving, Project Leadership, Microsoft Office Suite

Industry

Hospitals and Health Care

Description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Software Field Service Engineer The Field Service Engineer - Software is the primary contact for the Radiation Oncology Business (Varian) customer service and repair needs ensuring that our customers’ equipment always operates efficiently. The Software service engineer is responsible for troubleshooting, repairing, installing, upgrading and performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines. Each service engineer operates in a designated field service territory and represents VMS. This requires a high level of professional communication with their team, customers, management, sales and other technical support. Software FSE operates in a designated field service territory and represents VMS, often as the primary customer contact for software issues. This requires a high level of professional communication with their team, customers, management, sales, and other technical support representatives. You are responsible for: Troubleshooting, diagnosing, and repairing VMS systems within an assigned service territory. Installing, modifying, and completing necessary upgrades to software systems per VMS guidelines. Traveling to customer sites as necessary to troubleshoot and resolve issues or attend upgrades for on-site support. Troubleshooting customer-reported issues, and documenting troubleshooting steps and resolutions in CRM. Completing software-related preventative maintenance processes on time per VMS guidelines. Being able to assess the urgency of the customer's request and follow through to completion. Examining difficult customer issues, diagnosing, and resolving the issues to meet established customer service levels. Understanding and recognizing the need to escalate incidents when necessary or request additional assistance from more tenured representatives. Utilizing appropriate internal assistance request processes and escalations. Developing and maintaining strong customer relationships through excellent service with strong written and verbal communication skills. Conducting customer follow-up as needed and ensure customer inquiries and issues are resolved in a timely manner. Continuing fluency in known product lines and proactively learning new product information with the goal of becoming fluent in speaking all Varian product language. Being able to manage multiple and competing priorities Qualifications and Skills . Bachelor’s Degree in Engineering or Equivalent Preferred: 4 – 8 years of related experience Prior experience Varian products is preferred. Sound knowledge of and professional experience with IT Networks including network analysis test equipment. Knowledge of Windows Server operating systems, familiarity with desktop computer and server hardware components, networking concepts, database admin experience. Exercise sound judgment and problem-solving skills. Take responsibility and work independently, as well as coordinate team efforts. Demonstrate patience, tact, and courtesy with a variety of customers and personalities. Able to handle difficult customer situations including troubleshooting in the presence of customers. Ability to communicate effectively with customers of varying levels of technical knowledge. Understanding and familiarity with service, installation, and customer-facing documentation. Microsoft Office Suite including Excel, Word, and PowerPoint Must be able to successfully meet and maintain all required vendor credentialing, background checks,. Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels. Ability to lead calls and projects involving multiple customer departments. Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Healthineers’ specific businesses, please visit our company page here. As an equal opportunity employer, we welcome applications from individuals with disabilities. Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile where you can upload your CV. Setting up a profile also lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started. Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site. To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. As an equal opportunity employer, we welcome applications from individuals with disabilities. We are a team of 72,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

Responsibilities

The role involves troubleshooting, installing, and maintaining software systems for Radiation Oncology equipment within a designated territory. It requires managing customer relationships and resolving technical issues to ensure efficient equipment operation.