JOB DESCRIPTION SUMMARY

We are looking for a Ultrasound Field Service Engineer who will be providing onsite technical support services for GE Healthcare customers in South West UK. Ideally located on the M5 corridor between Taunton and Exeter. You will join our Service team that partners with our customers to tackle the evolving challenges of global healthcare. You will be primarily responsible for repair of our customers Ultrasound equipment within South West service area, and will also be willing to provide support to other Imaging modalities where required.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

QUALIFICATIONS/REQUIREMENTS

• Qualified Technician or Engineer, or equivalent professional experience in medical devices. Field Service experience in a healthcare environment is a strong advantage.
• Strong technical and analytical skills, with the ability to diagnose and resolve complex equipment issues.
• Self-motivated and independent, capable of working with minimal supervision while maintaining high standards of quality and safety.
• Customer-focused mindset, with excellent interpersonal and listening skills. Able to manage differing opinions tactfully and professionally.
• Fluent in English, both written and verbal, to ensure effective communication with customers and internal teams.
• Valid UK driving license, required for travel across the South West Region.

DESIRED CHARACTERISTICS

• Maintains high work standards and attention to quality, ensuring reliable service delivery and customer satisfaction.
• Demonstrates initiative and motivation, proactively addressing challenges and seeking continuous improvement.
• Plans and organizes work effectively, with strong time management and self-direction.
• Possesses excellent communication, listening, and interpersonal skills, fostering trust and collaboration with customers and colleagues.
• Exhibits strong customer service skills, handling differing opinions tactfully and constructively—focused on influencing outcomes through empathy and professionalism.

• Troubleshoot and perform repairs on a wide range of medical imaging equipment, ensuring maximum uptime and reliability across healthcare sites in the South West Region.
• Communicate clearly and professionally with customers and internal stakeholders to ensure service expectations are met and exceeded.
• Collaborate closely with local Sales and Clinical Applications teams to support customer needs and drive solution-oriented service delivery.
• Identify and support opportunities for business growth within the region by leveraging technical insights and customer relationships.
• When required provide remote technical support to customers, ensuring fast resolution and an optimal customer experience.