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Field Service Engineer (Technicians) - PQ at Eaton USA

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

0.0

Posted On

02 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Focus, Flexibility, Communication Skills, Technical Knowledge, Emergency Lighting System, Central Battery System, Electrical UPS Systems, Battery Backup, Emergency Supply, Service Request Realization, Service Sales Budget Realization, Scheduling, Planning, Cooperation, Technical Support, Site Visits

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Follow up customer agreements and customer satisfaction through planning, execution, documentation and invoicing of service tasks. Ensure update of customer information, technical documentation and input to correct invoicing of customers. Support customers in technical questions (phone and/ or mail). Support own colleagues in Service department and sales with technical knowledge. Responsivities over the service request realization (timing, effectiveness) and service sales budget realization. Commissioning experience with Emergency Lighting system and Central Battery system knowledge. Proactively be involved in scheduling/planning of works. Actively support and work to be in line with goals and performance KPI´s. Secure timely reporting and technical reports are done in connection to each individual work. Cooperate with Project Managers in projects supporting in planning and commissioning scheduling. Offer support for high profile clients, providing technical advice and attending site visits as required. Maintain direct links with business units (HPO) in technical issues. Associate Engineer in Electrical UPS 1-phase/3-phase systems, Battery backup, emergency supply. Emergency Lighting system, Central Battery system Communication skills / Customer Focus / Flexibility / Be able to work together with different cultures / Able to follow instructions

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Responsibilities

The Field Service Engineer is responsible for ensuring customer satisfaction through the planning, execution, documentation, and invoicing of service tasks. They will also support customers with technical questions and collaborate with colleagues in the service department and sales.