Field Service Engineer at THERMO FISHER BIOPHARMA SERVICES PTE LTD

Upper Harbour, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

22 Dec, 25

Salary

0.0

Posted On

23 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Problem-Solving, Communication, Technical Background, Analytical Skills, Interpersonal Skills, Customer Service, Time Management, Microsoft Applications, Remote Desktop Tools, CRM Software, Installation, Configuration, Maintenance, Training, Documentation, Collaboration

Industry

Biotechnology Research

Description

Work Schedule Standard (Mon-Fri) Environmental Conditions Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift Job Description Thermo Fisher Scientific are providing an opportunity for a driven, customer orientated Field Service Engineer to join our Auckland based team. In this role, you will be part of a strong close team providing support and assistance to our customers, ensuring satisfaction while resolving issues they may encounter. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a proven technical background. What will you do? Provide exceptional on-site technical support to customers, ensuring prompt and accurate issue resolution Diagnose and solve problems, guiding customers through solutions and steps. Install, configure, and maintain hardware and software systems for customers, ensuring efficient performance and functionality. Collaborate with multi-functional teams, including global support, to advance sophisticated issue resolution product improvement. Stay up-to-date with product knowledge and industry trends to optimally address customer inquiries and provide relevant solutions. Conduct regular feedback with customers to ensure their satisfaction and capture feedback for continuous improvement. Assist in crafting and updating documentation, including installation guides and diagnostic procedures. Provide training and mentorship to customers on the use and maintenance of our products. Travel to customer sites as needed to perform installations, repairs, and upgrades. Maintain accurate records of customer interactions, issues, and resolutions. Requirements: Tertiary education in Engineering Technology, or a related field. Electrical Workers License and Registration Ability to think analytically to diagnose and resolve technical issues. Proficient in using remote desktop tools and customer relationship management (CRM) software. Strong interpersonal skills, with the ability to effectively explain technical concepts to non-technical individuals. Ability to work independently and collaboratively in a fast-paced environment. Strong customer service orientation and a passion for delivering outstanding customer experiences. Diligent with excellent interpersonal and time management skills. Flexibility to travel and work outside regular business hours when required. Valid driver's license and ability to operate company vehicles. Skills & Attributes Strong analytical skills. Organisational skills with an ability to prioritise manage time effectively and meet agreed deadlines. Effective interpersonal, communication and listening skills. A dedication and commitment towards displaying a professional and positive attitude to work. An ability to think strategically and laterally in order to enhance business opportunities. Someone who takes initiative and can work independently, while maintaining an enthusiastic, upbeat and positive attitude as a great teammate. Ability to build and foster meaningful and beneficial partnerships with our customers, suppliers and peers. Proficient in Microsoft applications including Microsoft office. Benefits Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer. Health & Wellbeing: Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues. Flexibility: Balance your work and personal life with flexible arrangements. Extra Leave: Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave. Charitable Giving & Volunteering: Make an impact with paid volunteer time to support non-profit organizations that matter to you. Learning & Development: Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development. Thank you for your interest as you consider starting a new career journey with us. As the world leader in serving science, our colleagues develop critical solutions through innovation—and build rewarding careers. Discover their extraordinary stories and connection to our Mission to enable our customers to make the world healthier, cleaner and safer. Their work is a story of purpose. What story will you tell? Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.

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Responsibilities

Provide exceptional on-site technical support to customers, ensuring prompt and accurate issue resolution. Collaborate with multi-functional teams to advance sophisticated issue resolution and product improvement.