Field Service Engineer at Tomra

, , Morocco -

Full Time

Start Date

Immediate

Expiry Date

23 Sep, 26

Salary

130000.0

Posted On

25 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Mechanical Engineering, Electrical Power Circuits, PLC Systems, Hardware Troubleshooting, Software Troubleshooting, System Integration, C, C++, Java, Python, English Communication, Customer Relationship Management, Commissioning, Technical Support, Field Reporting, On-site Training

Industry

Automation Machinery Manufacturing

Description

Company Description TOMRA Food is a multi-national organization and a leading provider of sensor based sorting and processing technology for the fresh and processed food industries. Developing state-of-the-art technologies, optimizing customers' production flow, and helping to deliver consistent high quality output have been our strength At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees. Join the resource revolution! Job Description As a Field Service Engineer, you will be part of a team responsible for delivering a wide range of field service activities across the EMEA region, including commissioning, operation, testing, integration, optimisation, maintenance, and repair. In this role, you will provide on-call technical phone support and respond to equipment and customer issues on site. After each installation or intervention, you will prepare detailed field reports to support knowledge sharing across the organisation. You will also collaborate closely with Sales and Project Management teams and deliver on-site training to customer maintenance personnel and service engineers. We are looking for someone who is flexible, customer-oriented, and open to frequent international travel. Key Responsibilities Perform field service activities such as commissioning, maintenance, testing, troubleshooting, and repair Provide on-call technical support and respond to customer and equipment issues Diagnose and resolve hardware, software, and system-related failures Prepare clear and detailed field service reports after each intervention Deliver on-site training to customer maintenance teams and service engineers Collaborate with internal teams (Engineering, Sales, Customer Project Support) to ensure customer satisfaction Follow safety protocols and company procedures during all site visits Stay up to date with product knowledge and technical developments Skills & Experience We encourage applications from candidates with diverse backgrounds, even if not all criteria are fully met. Solid understanding of mechanical engineering Working knowledge of electrical power circuits and PLC systems is an advantage Ability to troubleshoot hardware, software, and system issues Familiarity with computer hardware and configurations is a plus Basic programming knowledge (e.g. C, C++, Java, Python) is an advantage Strong communication skills in English; additional languages are a plus Ability to build and maintain effective working relationships with customers and internal stakeholders Qualifications Bachelor’s degree in Mechanical or Electro-Mechanical Engineering Qualification in Electrical Installation (e.g. Qualification en Électricité d’Installation) Driving license with a good driving record VCA certification is a plus Additional Information Willingness to travel internationally up to 80% of the time Flexible schedule, including occasional work on weekends or during holiday periods Qualifications Qualifications Bachelor’s degree in Mechanical or Electro-Mechanical Engineering Qualification in Electrical Installation (e.g. Qualification en Électricité d’Installation) Driving license with a good driving record VCA certification is a plus Additional Information Willingness to travel internationally up to 80% of the time Flexible schedule, including occasional work on weekends or during holiday periods Additional Information How to apply If this sounds like you, we would love to hear from you! All applications will be managed in the strictest confidence. TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristics. Reasonable accommodations will be made and will be provided as requested by candidates taking part in all aspects of the selection process. Compensation: from MAD 130000 - yearly

Responsibilities

Perform field service activities including commissioning, maintenance, and repair of sensor-based sorting technology across the EMEA region. Provide technical support, diagnose system failures, and deliver on-site training to customer personnel.