Full job description

About the company

As a global technology company, ROSEN delivers comprehensive asset integrity management solutions for all areas of the integrity process chain of industrial assets. Our team of more than 4,000 employees operates in more than 110 countries world-wide – empowering our customers to make the best decisions for the safety, lifetime and performance of their critical industrial assets.

About the job

ROSEN Australia is currently seeking a Field Service Technician based in Perth to join our experienced operations team. This position plays a critical role in preparing, executing, and completing inline inspection (ILI) surveys across various client sites.

You’ll be responsible for testing, assembling, installing, and maintaining mechanical systems and inspection tools. The role involves onsite technical operations, data collection, safety assessments, and post-run validations – all performed under strict compliance with ROSEN’s HSE and Quality guidelines.

Key Responsibilities:

• Prepare inspection tools and ensure timely shipping of equipment to/from sites in coordination with Supply Chain Management
• Perform onsite HSE risk assessments and adhere to safety protocols
• Check and verify tool specifications match operating conditions before launching
• Conduct tool initialization, launching, tracking, and retrieval
• Download and back-up survey data; perform onsite quality and completeness checks
• Assess tool condition post-run, report any damage, and request spare parts as needed
• Prepare for tool demobilisation and report on tool and equipment condition after job completion
• Document daily site activities, tool performance, and operational progress
• Maintain close communication with other functions such as Tool Customisation and Operations Support

About you

We are looking for a reliable, hands-on professional who thrives in field-based work and values safety and precision. To be successful in this role, you will have:

• 6 to 12 months' experience as a Field Service Technician in a similar technical environment
• Ability to perform basic maintenance on ILI tools, including replacing parts such as polyurethane cups (PU), batteries, sensors, cardan joints, odometers, brushes, and magnets
• Competence in conducting electronic component checks and data quality validation onsite
• Strong problem-solving and technical diagnostic skills
• Understanding of client-specific operational and communication procedures
• Collaborative mindset to work cross-functionally across technical and logistics teams
• Ability to travel to our client sites as required

What we offer

The function enables you to become part of the team of ROSEN Asia Pacific, an organisation that serves the Oil and Gas industry with state-of-the-art technologies.

You will work with a national and international, dynamic and service-minded team that continuously strives for market leadership in the industries we serve. Others benefits package that we offer :

• Competitive benefits package
• Development opportunities in your career growth
• An open corporate culture in which it is fun to contribute its own ideas and commitment.

Our organic growth offers a wide range of career opportunities. Become part of our team and shape a sustainable future with us! Apply now and let's shape the future of ROSEN together!Full job description

Company Description

TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sure Every Resource Counts™, has been our strength for over 50 years.

At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.

Job Description

The Field Service Engineer (FSE) is responsible for delivering high quality mechanical service to ensure enhanced machine performance and an excellent customer experience. Our Field Service Engineers are proactive, think critically, take initiative and are responsible for ensuring our solutions are delivered, installed, and maintained on an on-going basis.

Field Service Engineers have an aptitude for machine operations and mechanical systems. You are responsible for supporting customer production requirements by ensuring mechanical integrity, performance, and reliability across all stages - from installation and commissioning through preventative maintenance and ongoing service. This includes working with components such as sprockets, shafts, bearings, gearboxes, motors, chains, belts, and structural assemblies.

The Field Service Engineer works closely with customers and colleagues to diagnose mechanical issues, carry out repairs and improvements, and support consistent system performance. Collaboration, clear communication, and a strong focus on safe mechanical working practices are essential, helping to maintain TOMRA’s global reputation for quality, reliability, and engineering excellence.

Key responsibilities:

• Ensure mechanical systems are performing to customer expectations
• React to mechanical machine issues in the field within an appropriate timeframe and ensure prompt resolution where an easy fix is not possible, ensure customer is well informed of the plan and potential costs
• Perform field service work at customer sites which includes mechanical installation, commissioning, testing, integration, optimization, maintenance and repair, ensuring full functionality according to machine specifications.
• Install, inspect, and service mechanical components such as sprockets, chains, belts, shafts, bearings, gearboxes, motors, rollers, frames, and guarding
• Analyze, evaluate and diagnose mechanical equipment; troubleshooting machine problems through to resolution
• Perform preventative maintenance to include undertaking pre-season and post-season servicing of machines, and work to enhance ongoing performance [of] the machines
• Maintain close relationship with sales leadership by providing customer updates and advising on any potential sales opportunities or customer concerns for follow-up action(s)
• Maintain close relationship with customer care centre (CCC) team and provide regular updates
• Address or escalate customer complaints; ensure these are investigated or resolved, where possible, in a timely, clear and professional manner
• Promote a “Safety first” culture throughout the company, our customers, and our industry
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