Full job description

Company Description

TOMRA develops sorting technologies that help make better use of the world’s resources across recycling, mining, and food. With a strong global footprint, we work every day to turn the circular economy into reality.

TOMRA Mining leverages sensor-based sorting solutions to improve recovery, enhance process efficiency, and reduce energy and water consumption—helping customers operate more sustainably and profitably.

We foster a culture of collaboration, purpose, and continuous improvement. Our teams are empowered to make a real impact through innovation, responsibility, and a shared commitment to sustainability.

We are currently seeking for a Field Service Engineer in Mining Service based in the Sydney region responsible for commissioning, maintenance, and troubleshooting of our systems at customer sites.

The role involves extensive travel (150–180 days/year) across Australia and occasionally in the APAC region to remote customer sites, supporting equipment performance, providing remote assistance, and ensuring high customer satisfaction.

Job Description

• Perform field service activities, including the installation, commissioning, testing, operation, maintenance, repair, troubleshooting, and upgrade of sorting equipment.
• Develop and maintain strong customer relationships to ensure high levels of customer satisfaction and long-term success.
• Maintain a regular on-site presence to ensure customer service level agreements are consistently achieved.
• Train and support customer maintenance and service personnel to ensure effective equipment operation and maintenance.
• Provide support for legacy sorting equipment, including the coordination and execution of in-house repairs.
• Ensure field service activities are delivered efficiently, on time, and within budget.
• Deliver technical phone support and field response to customer and equipment issues, including participation in a rostered weekend on-call schedule.
• Provide technical expertise in the testing, configuration, upgrading, and troubleshooting of returned customer equipment and sorting systems at the TOMRA Sydney Test Centre.
• Drive continuous improvement by identifying opportunities and providing feedback to enhance quality, efficiency, and profitability
• Coordinate with customers and internal project teams to support the successful integration of TOMRA sorting equipment, from point of sale through to commissioning and post-commissioning activities.
• Collaborate with internal teams, including Applications and Engineering Design, both within Australia and internationally, to support customer and project requirements.
• Contribute to a positive workplace culture by demonstrating and promoting professional, collaborative behaviours.

Qualifications

• An engineering qualification or trade with a strong inclination towards hands on skills in mechanical and electrical systems, both hardware and software.
• Ability to diagnose and resolve technical issues independently and efficiently
• An electrical qualification or trade would be highly advantageous
• >3 years proven experience in field service, maintenance, and troubleshooting of complex technical equipment
• Customer-focused mindset with excellent communication and interpersonal skills
• Willingness to travel extensively across Australia and occasionally internationally (approx. 150–180 days per year)
• Fluency in spoken and written English
• Other languages are advantageous
• Comfortable using digital tools, service reporting systems, and remote diagnostics
• Australian Drivers licence
• Valid authority to work in Australia
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