Field Service Engineer

at  Trumpf

How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force – across the globe at over 80 TRUMPF locations.
The TRUMPF Laser Technology Center (TUSD) Field Service Engineer (FSE) is a member of the 5-Axis and Co2 Laser Technology Group. We support TRUMPF Customers in North America (USA, CA, and MEX). Responsibilities and duties include: traveling, installing, demonstrating, troubleshooting, and repairing lasers & systems and teaching laser technology to customers & associates.

Principle Duties & Responsibilities

• Support TRUMPF customers in North America as a part of the technical service group
• Participate in training lasting approximately 5 - 6 months, with on-going training on existing and new products
• Install, maintain, troubleshoot, and repair TRUMPF equipment with high quality
• Demonstration and education of lasers and systems to customers and associates
• Complete basic retrofits, software installations and customer training
• Complete paperwork on time with high quality
• Trouble shoot and remedy complex issues
• Work independently to resolve technical problems and maintain good relationship to customers
• Modification of machine application data
• Use relevant electrical measuring tools efficiently for trouble shooting
• Participate in continuous technical and other relevant training
• Provide on-call 24/7 telephone support as required, as a part of rotating on-call support
• Adhere to all company guidelines
• Any additional responsibilities as deemed necessary by management
• Must be located, or ability to relocate, within 45 minutes of a major International Airport
• Ability to lift and transport up to 70 lbs.

Travel

• 100% travel required, both internationally and domestically
• Perform extensive travel as needed, including but not limited to;
• Some weekend work as needed, roughly 10-15 weekends a year
• Must maintain Valid Driver’s License
• Company car provided

Education & Experience

• Two-year technical degree in engineering or related field preferred, or combination of training and work experience
• 2 or more years of experience in technical service, field service, repair or customer service required
• Strong electrical and computer systems experience and high level of diagnostic skills
• Previous experience with robotics, lasers, automation systems or mechatronics required.
• Experience with TRUMPF equipment considered advantageous.
• Previous experience with hand tools and measurement tools required
• Must have strong problem-solving and excellent organization skills
• Excellent verbal and written communication skills
• Software: Microsoft Office; Word; Outlook; Excel and PowerPoint

• Support TRUMPF customers in North America as a part of the technical service group
• Participate in training lasting approximately 5 - 6 months, with on-going training on existing and new products
• Install, maintain, troubleshoot, and repair TRUMPF equipment with high quality
• Demonstration and education of lasers and systems to customers and associates
• Complete basic retrofits, software installations and customer training
• Complete paperwork on time with high quality
• Trouble shoot and remedy complex issues
• Work independently to resolve technical problems and maintain good relationship to customers
• Modification of machine application data
• Use relevant electrical measuring tools efficiently for trouble shooting
• Participate in continuous technical and other relevant training
• Provide on-call 24/7 telephone support as required, as a part of rotating on-call support
• Adhere to all company guidelines
• Any additional responsibilities as deemed necessary by management
• Must be located, or ability to relocate, within 45 minutes of a major International Airport
• Ability to lift and transport up to 70 lbs