Field Service Engineer - UK North at Hologic, Inc.

Sheffield, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

0.0

Posted On

06 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Electrical Systems, Mechanical Systems, Pneumatic Systems, Electronic Systems, Customer Service, Interpersonal Skills, Communication, Time Management, Diagnosis, Microsoft Word, Microsoft Excel, Microsoft Outlook, Network Knowledge, Field Service, Maintenance

Industry

Medical Equipment Manufacturing

Description

Field Service Engineer – UK North Role Location – Sheffield, UK Our field service engineers are instrumental in providing first class customer experience when repairing and maintaining our products on customer sites. We're thrilled to be looking for a talented Field Service Engineer to join our team primarily supporting our diagnostics equipment across the North and Midlands regions of the UK. To service the territory successfully you will be based around Sheffield area ideally. We're looking for people who have engineering experience (electrical/mechanical) ideally from within a medical device background, are happy to be in the field travelling to support our customers and who love troubleshooting and finding solutions. The role will provide a high level of service to customers on the installation, repair, service, maintenance, or enhancement of hardware and/or software products. KEY RESPONSIBILITIES * Carry out maintenance and repair work on Hologic products * Install instruments at customer sites * Liaise with customer IT departments and assist with information systems installations and troubleshooting * Support marketing activities such as exhibitions * Routinely complete administrative work, such as but not limited to: Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Equipment Checklists and Field Service Reports * Provide basic use\maintenance training to customers * Perform duties and responsibilities with autonomy in a field-based environment KNOWLEDGE, SKILLS & EXPERIENCE * Ability to troubleshoot electrical, electronic, pneumatic, and mechanical systems * Excellent interpersonal, communication and customer service skills * Experience working in similar/comparable customer-based or laboratory environment * Effective Time Management Skills * Ability to accurately diagnose issues as described over the phone by Field Service Engineers/customers * Proficient use of Microsoft products (Word, Excel, Outlook) * Basic knowledge of network and interfacing with the ability to progress though training So why join Hologic? We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career. Our talent partners can discuss our salary offering and bonus schemes with you. If you have the right skills and experience and want to join our team, apply today. We can’t wait to hear from you! #LI-KP1 #associate

Responsibilities

Field service engineers are responsible for providing first-class customer experience by repairing and maintaining diagnostics equipment, including installation, service, and enhancement of hardware and/or software products. Key duties involve carrying out maintenance, liaising with IT departments, completing administrative tasks, and providing basic user training to customers.